IT Communication Infrastructure Technician II - WUIT

Position Summary
Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.

Job Description

Primary Duties & Responsibilities

• Under moderate supervision:
  • Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.  
  • Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.  
  • Performs certifying test results for copper & fiber optic infrastructure.
  • Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.  
  • Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines. 
  • Performs telecommunication Room (TR) upkeep & maintenance.  
  • Supports IT project work.
  • Provides 24x7x365 response for incidents and alerts.
• Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.
• Installs low voltage wiring, adhering to the technical specifications of the University’s low voltage structured wiring standards.
• Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.
• Attends, schedules, and/or facilitates meetings related to job duties.
• Fills in for teammates, respond to emergencies when needed.
• Performs other duties as assigned.

Preferred Qualifications

• Must have working knowledge of structured cabling systems, applying a technical understanding of industry standards & network infrastructure.
• Participation in a infrastructure low voltage certificate program from an accredited technical school.
• Knowledge of and experience with modern service management systems to receive trouble tickets.
• Ability to troubleshoot complex issues and meet SLE requirements.
• Strong client-facing and internal documentation skills.
• Strong analytical and troubleshooting skills required.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Technical expertise to assist in decision making and analysis.
• Ability to apply experience and judgment to plan and accomplish basic goals, great problem-solving skills.
• Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must possess the ability to clearly communicate with clients and team members through written and spoken words.
• Project Management: Meet goals and deadlines towards completion and manage timelines.
• Planning and Organization: Ability to lead, plan, and organize the work.
• Technical Knowledge: Understands basic network protocols, understands network layer 1 infrastructure, requires detailed understanding of network low voltage structured wiring and its associated physical infrastructure.
• Software Knowledge: Ability to utilize Microsoft Excel, Outlook, Word, Teams, & similar software applications for daily tasks. 
• Technical Solution Development: Understands the root cause of the problem; ability to make suggestions for technical modifications to prevent future problems; ability to make decisions on appropriate course of action for unique problems.
• Technical Support: Ability to independently resolve problems within areas of responsibilities; ability to perform diagnostics in a timely manor.
• Consultancy Skills: Ability to assess needs of user and recommend solutions to meet customer needs; ability to consult with senior-level decision makers, on an on-going basis, to discuss alternative technical solutions.

Required Qualifications

• Associate degree in computers or information technology required plus three years of related experience, or equivalent combination of education and experience.
• Knowledge of structured cabling systems.
• Valid Missouri Class E or Illinois Class D Driver’s License.
• ​Good driving record.

Grade
G10-H

Salary Range
$24.97 - $38.71 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.