IT, Client Technologies Administrator 2

IT Support Services - Central Desktop Support

87696BR

University Job Title

IT, Client Technologies Administrator 2

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade Profile

GS-2f

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems, Technical Support

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

2 Whitney Avenue
New Haven, CT 06510

Position Focus:

Provide technical planning and computer support for faculty, staff, and students in multi-platform (Windows, Mac, and Linux (if applicable)) and computationally intensive environments. Coordinate service with IT professionals from other units. Prepare documentation (procedural, planning, team information, end user) to support functions specific to departments.  Work closely with vendors and technical owners of applications to securely plan, deploy, and troubleshoot new or upgraded functions. Maintain list of key support contacts for each non-standard software or hardware device. Coordinate with departments during moves, renovation projects, and required upgrades to ensure technology interruptions are minimal.

Essential Duties

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.3. Provide guidance and explain policies and procedures to end-users.4. Install and configure software for network connectivity, backups, server access, etc. on user systems.

Required Education and Experience

Bachelor's Degree and two years of experience or equivalent education and experience.

Required Skill/Ability 1:

Developed analytical and problem-solving skills.

Required Skill/Ability 2:

Developed interpersonal, written, communications and organizational skills.

Required Skill/Ability 3:

Working knowledge of information technology applications, processes, software, and equipment.

Required Skill/Ability 4:

Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus