IT Client Support Manager I

East Carolina University, United States

Updated: 11 days ago
Location: Greenville, SOUTH CAROLINA
Deadline: ;

Posting Details
Position Information


Job Title IT Client Support Manager I
Position Number 500433
Vacancy Open to All Candidates
Department AAH REDE Office of Research Admin
Department Homepage https://rede.ecu.edu/ora/
Advertising Department RESEARCH, ECONOMIC DEVELOPMENT AND ENGAGEMENT
Division Academic Affairs
Classification Title IT Client Support Manager I
Working Title IT Client Support Manager I
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $60,134 - $78,175
Position Location (City) Greenville
Position Type Non-Faculty
Job Category Non-Faculty Information Technology
Organizational Unit Overview
The Office of Research, Economic Development and Engagement (REDE) is charged with leading research, economic development, and community engagement for East Carolina University. REDE is responsible for research integrity and compliance, administration, and development activities to grow extramurally sponsored activities across ECU. In addition, REDE leads technology transfer, innovation, economic and community engagement initiatives including partnerships with public sector agencies, industry, military, and other organizations. The following offices are part of REDE: Research Administration and Compliance, Engage Research, Research Development, Continuing and Professional Education, Postdoctoral Affairs, Undergraduate Research, Research and Innovation Campus Development, Licensing and Commercialization, National Security and Industry Initiatives, Research Integrity and Compliance Monitoring, the Institutional Animal Care and Use Committee, the University and Medical Center Institutional Review Board, and the Small Business and Technology Development Center.
Job Duties
The primary purpose of this position is to provide data management and analysis for Research, Economic Development and Engagement (REDE). This position will be responsible for managing the relationship between the business and the customer/user by creating and maintaining databases, creating and maintaining research dashboards and applications, and providing data in the form of ecuBIC Reports and other ad hoc reporting as requested. Additionally, this position will assist in training and help inquiries associated with the electronic systems managed by the REDE Data Team.
Duties include but are not limited to:
  • Research and follow industry trends and technologies in order to recommend, provide, and sustain services that enhance business operations
  • Create and analyze datasets, involving complex conversion of data for analysis from multiple data sources and file formats
  • Provide leadership in the design, installation, implementation and maintenance of applications, dashboards, and reporting tools as well as training end users on new applications, dashboards and tools
  • Oversee customer portfolio of current application/service requests and acts as IT Support for current reporting tools, applications, and data sources
  • Review incoming customer requirements, create test cases, execute testing plans using testing tools and automation and test applications/services developed against the test cases to ensure there are no bugs, requirements are met and applications/services function properly
  • Work collaboratively within the Data Analysis Team, within REDE and across campus to identify opportunities for improvement and prioritize ECU’s business and information needs


Data Analysis – 50%
  • Developing reporting tools
  • Testing reporting tools
  • Implementing reporting tools
  • Maintaining ecuBIC Reporting Tools (Visual Studio SSRS), PI Portal and REDE Research Dashboards (PowerBI, JavaScript, SQL Server Data Tools and/or SQL)

Application Management – 25%
  • Research-related reporting across applications (1. ePirate is our IRB management system which uses JavaScript and SQL, 2. InfoED eTRACS is our pre-and post-award management system which uses JavaScript and HTML, ERS by Maximusis our effort reporting system which uses SQL.)

Process Testing and Improvement – 25%
  • Researching new processes
  • Developing new processes
  • Testing and implementing new processes based on current/future needs of research analytics, such as relating data from our effort reporting system, pre- and post-award management systems, and conflict of interest system
  • Supporting and collaborating with the Data Analytics team regarding high level IT, server, and database support needs of REDE.

Contingent upon availability of funds.
Minimum Education/Experience
Bachelor’s degree or equivalent combination of education and experience.
License or Certification Required by Statute or Regulation
None
Preferred Experience, Skills, Training/Education
Master’s degree in a relevant field of study such as Business Administration, Information Technology, Public Administration, minimum of 2 years’ experience working in analysis, design, and development of database solutions, demonstrated proficiency utilizing SQL, Python, PowerBI, Tableau, JavaScript, and Visual Studio SSRS, demonstrated experience in handling large data sets and relational databases, data management and developing data management strategies, experience with managing tasks, responsibilities and priorities autonomously, strong customer service orientation, ability to work in high-pressure situations, excellent attention to detail, technical experience working with designing, building, installing, configuring, and supporting databases, ability to translate data findings into non- technical terms, high level written and verbal communication skills, high level customer service skills, proven success in a collaborative, team-oriented environment, analytical and problem-solving skills.
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section in the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date 03/26/2024
Open Until Filled Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins 04/10/2024
Rank Level
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/69433
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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