IT Audio Visual Technologist

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

All About You

JOB SUMMARY  :

Under general supervision, provides audio/visual support for university systems; installs and configures new AV software, hardware and solutions, provides guidance on technology; reviews, prioritizes, documents, and actively resolves customer service requests on-site, in person and via telephone; resolves problems involving the use of diagnostic tools, troubleshooting and problem-solving methodologies; travels locally to all locations where SLU employees are present. Acts as a subject matter expert to all SLU audio visual equipment; provides after-hours support as determined by business needs.   

PRIMARY JOB RESPONSIBILITIES:

• Accepts escalations and consultation requests from the IT Service Desk and Zone Technicians for audio/visual technology. 

• Performs on-site assessment of classroom and conference room audio/visual technology issues. 

• Documents all customer contact during the service request problem-solving process, including all successful and unsuccessful decisions made, and actions taken up to final resolution. 

• Performs post-resolution follow-ups to service requests.  Verify that customer is aware of resolution. 

• Follows a planned professional development program; maintains continual growth in professional skills. 

• Offers alternative solutions where appropriate with the objective of maintain a positive customer relationship. 

• Organizes ideas and communicate verbal messages appropriate to listeners and situations. 

• Stays current with system information, changes and updates. 

• Performs special projects and other duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES :

• Strong troubleshooting skills and desire to resolve issues 

• Experience with Crestron, Toolbox and Simpl, Biamp, QSC, Shure, etc.  

• Cloud based platform management such as Fusion and X2O signage content 

• Exceptional customer service and communication skills 

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills 

• Knowledge of customer service principles and practices 

• Strong documentation skills 

• Ability to multi-task and work under high pressure situations 

• Experience working in a team-oriented, collaborative environment and a willingness to co-operate with others and work to the greater good 

• Analytical and problem-solving abilities 

• Ability to present ideas in user-friendly language 

• Highly self-motivated and directed 

• Keen attention to detail 

​MINIMUM QUALIFICATIONS:  

• 
  

  Bachelor’s Degree in Technical Field or related field; or three to four (3-4) years related work experience. Combination of education and experience will be considered.

  
  

PREFERRED QUALIFICATIONS:  

• Preferred certifications include CTS, CTS-I, Crestron and/or Biamp. 

Function

IT Technologists

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.