IT, Associate Director – Endpoint Engineering

IT Support Services - Endpoint Experience

89565BR

University Job Title

Associate Director, IT

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade Profile

GS-4h

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

150 Munson Street
New Haven, CT 06511

Position Focus:

The Associate Director of the Endpoint Engineering team is responsible for all aspects of the deployment and management of computing devices throughout the campus. Primary responsibilities include:

Leadership: Service leadership and accountability for operations and management of computers and endpoint devices throughout the campus.

Leads all communications relevant to the service, works closely with Yale Procurement, original equipment manufacturers and resellers and collaborates across ITS teams.

Strategic: Evaluates, develops, distributes and maintains endpoint device standards as well as the strategic roadmap for management of endpoint devices and associated management systems representing the entire customer environment; tracks and incorporates emerging technologies and industry best practices to assist in the evolution of Yale endpoint device and management standards.

Operations: Monitors, maintains and publishes operational data from management systems; monitors and distributes work from tickets originating from the University’s ServiceNow platform; responds to critical security imperatives through timely updates to the operating system; manages the backup and restore services for managed computing devices throughout the campus
.
Administration: Coordinates and documents device selection and bidding process; develops, reviews and approves detailed service diagrams and documentation. Exercises independent judgment toward the timely completion of strategic and operational imperatives. Hires, manages and develops personnel in accordance with University policy and ITS goals and objectives.

Essential Duties

1. Oversees and manages in the strategic planning process; disseminates strategic goals to the team and ensures goals are implemented; develops and establishes best practices.2. Manages, hires, develops existing as well as new staff; assists in the workforce staffing plans.3. Responsible for making moderate to significant improvements of processes, systems, and functional output of the department or work/objectives of a team/s.4. Participate in the development of communication plans for administrative, operational, or technical changes; determine timeline for the dissemination of communications and the support and resource requirements associated with each change. 5. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts, resource management in defined areas).6. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Required Education and Experience

Bachelor's Degree and eight years of experience or equivalent education and experience.

Required Skill/Ability 1:

Proven ability to manage and develop staff.

Required Skill/Ability 2:

Well-developed time management, organizational, oral, and written communication, and presentation skills.

Required Skill/Ability 3:

Proven ability to recognize problems and create effective plans.

Required Skill/Ability 4:

Proven ability to manage multiple/complex projects, meeting deadlines and budget.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus