IT Analyst

University of Kansas, United States

Updated: over 2 years ago
Location: Lawrence, KANSAS
Deadline: The position may have been removed or expired!

19646BR

Information Technology


Position Overview

The IT Analyst, in IT Service Administration (ITSA) team, works under general supervision as part of a collaborative team environment, and contributes to the maintenance, training, and documentation of the KU IT Service environment. This environment currently includes out of box ServiceNow modules and custom-built applications. Different skill sets may be emphasized as dictated by current priorities requiring the incumbent to be adaptable. The incumbent is expected to take every opportunity to advance knowledge in service platform offerings.  Effective communication with peers, other campus service providers/data sources, vendors and management is essential to assure timely well-documented results.


Job Description

35% - Perform day-to-day administration of the service platform implementation.  As a team member, develop and implement new processes and work flow update sets as well as making approved changes to existing processes and work flows.
30% - Complete requests for reporting when requested.  Train end users in various ITIL processes, including but not limited to Incident, Project, Reporting, and Asset.  Provide front line to service to end users.
15% - Develop clear and concise technical, process and program road map documentation.

15% - Work with the ITSA team and end users to develop requirements and solutions for implementations.
5% - Performs special projects and other duties as assigned.
Security Profile:

  •  This position shares in responsibility for information security by following all applicable security policies and procedures.
  • This position is authorized to use elevated privilege accounts in the performance of job duties.
  • This position is authorized to issue password resets in accordance with established procedure in the performance of job duties.
  • This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.
  • This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties.

Required Qualifications

  • High School Diploma/GED and four years of relevant professional experience -OR- an Associates degree and two years relevant professional experience -OR- a Bachelor’s degree.
  • Minimum of one year of experience supporting an enterprise system with various interconnected parts.
  • Experience developing reports to make data accessible and actionable.
  • One year experience providing training of a software platform to end users.
  • Strong communication skills, both written and oral as evidenced in applications materials and interview.

    • Preferred Qualifications

  • Direct experience administering ServiceNow components.
  • Strong knowledge of ITIL v4, ITSM concepts, enterprise IT architecture.
  • Experience with Python, JavaScript, or other scripting language.
  • Strong commitment to and significant experience with customer service.
  • Ability to learn quickly and adapt rapidly in a changing environment.
  • Working knowledge of KU Information Technology processes and policies
  • Ability to communicate with both technical and non-technical audiences.

    • Contact Information to Applicants

    Vickye Kozlowski
    [email protected]


    Additional Candidate Instruction

    A complete application consists of:

    • A cover letter addressing how required qualifications are met.
    • Resume
    • 3 Professional References

    Incomplete applications will not be considered.

    Application review will begin Monday, August 2nd, 2021 and will continue until a qualified pool of applicants is identified.


    Advertised Salary Range

    $55,000- $65,000


    Application Review Begins

    02-Aug-2021


    Anticipated Start Date

    16-Aug-2021


    Primary Campus

    University of Kansas Lawrence Campus


    Employee Class

    U-Unclassified Professional Staff


    Job Family

    Information Technology-KUL


    Work Location Assignment

    Hybrid


    Disclaimer

    The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Institutional Opportunity and Access, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).


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