IT ANALYST - Level I

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

General Description of the Job Class
The position reports to the DHTS Sr Manager, Application Integration
The Interface Application Analyst Level 1 couples knowledge of business practices/operations with knowledge of information systems to build, test, implement, maintain and support Duke IT HL7 interface applications.  These applications support the mission of Duke Health System by sending data between clinical and business applications using HL7.  

Duties and Responsibilities of this Level
•    Leadership for Customers:  Engage our customers to understand the problem or challenge they have.  Then to lead the customer to the best solution.  Leadership is throughout the project from the beginning by helping them understand the importance of their ownership of workflows to guidance in performing complete and thorough testing.   

•    HL7 Analysis:  Meet with our customers to design effective and efficient HL7 interfaces.  Our customers are DHTS Application owners who will include their vendor in conversations where the interfaces are defined.  The output form this process is a set of specifications ranging from high level functionality to detailed field by field mapping with diagrams to support the specifications.  The analysis is performed on new applications being installed requiring interfaces as well as existing interfaces requiring updates.  

•    Bridges Configuration:  Configure Epic Bridges to fulfill the design agreed to by project team.
•    HealthShare Interface Engine Build: Build the interface in our interface engine, HealthShare, to fulfill the design agreed to by project team.

•    Testing:  Construct thorough test plans for all phases of the interface development including functional testing of Bridges, the interface engine and complete end to end validation.  The validation will include appropriate set up of error queues. 

•    On Call:  Participate in 24X7 rotational on-call responsibilities.  Collaborate with team members to assist in resolving issues. 

•    Support a Team First Culture:  Continually review design and testing results with other team members to ensure completeness.  This review is for both changes made by the candidate as well as other team members. 

Required Qualifications at this Level
________________________________________
Experience Required:    •    Bachelor's degree in a technical field, or, four years of IT technical experience, or, a combination of formal IT education and IT technical experience totaling 4 years.
•    2 years Epic Bridges
•    2 years HL7 Interface 

________________________________________
Degrees, Licensure, and/or Certification:
Certifications that are a plus:
•    ITIL
•    Bridges
________________________________________
Knowledge, Skills, and Abilities:    Required:
•    Epic Bridges
•    HL7 Interface
•    Customer Service
•    Effective oral and written communication
•    Critical thinking and problem solving
•    Working knowledge of MS Word and Excel
•    Information Analysis
•    Ability to translate business process into a technical solution

Skills that are a plus:
•    Clinical application configuration and technical support
•    HealthShare

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.