ISS Front Office Student Assistant (Summer)

Job Duties:

• Greet incoming visitors.
• Answer main multi-line phone, transfer calls to advisors and to voice mail as needed.
• Scan and upload documents including immigration documents.
• File documents daily and as needed.
• Support OU ISS staff in day-to-day office operations.
• Answer basic immigration questions.
• Willingness to become extensively familiar with the ISS website.
• Draft and proof written and electronic correspondence in English.
• Assist with semesterly check-in of new international students.
• Receive student document requests and task to appropriate advisor.
• Learn and follow confidentiality and FERPA regulations.
• Efficiently and accurately complete projects by the due date.
• Make student appointments in iAdvise and direct questions and requests to the appropriate ISS staff.
• Assist with student needs and follow up.
• Build a smooth and clear communication bridge between students and ISS staff.

**Must be able to continue working through SUMMER 2024 and FALL 2024 semesters.**

Required Attachments (NO Pictures):

• Resume
• Class Schedule

Required Education: Must be currently enrolled in a combination of two terms as a student at the University of Oklahoma. Hiring contingent upon verification of current student status.

• Must attach Spring, Summer, and/or Fall 2024 class schedule.

Skills:

• Microsoft Office applications proficiency including Word, Excel, and Outlook.
• Expert use of the internet to locate online information.
• Excellent written and oral communication skills.
• Attention to detail.
• Superior organizational skills a must.
• Show initiative, brainstorm ideas, be proactive.
• A friendly and positive attitude.
• Professional telephone etiquette and courteous greeting skills.

Advertised Physical Requirements:

• Standard Office Environment

Department Preferences:

• Experience learning a second language or culture a plus due to nature of position and the work of the office of International Student Services. Willingness to work in a diverse environment.
• Ability to multi-task and work in a team environment

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.