IS Technical Support Specialist III

University of Kentucky, United States

Updated: about 2 months ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title IS Technical Support Specialist III
Requisition Number RE44184
Working Title
Department Name 3L810:ITS Information Service
Work Location Lexington, KY
Grade Level 44
Salary Range $43,361-69,383/year
Type of Position Staff
Position Time Status Full-Time
Required Education

BS
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

2 yrs
Required License/Registration/Certification
None.
Physical Requirements
The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings.
Shift
Primarily days (i.e. Monday – Friday, 8:00 am-5:00 pm). Please be aware that as an exempt position, job duties may occasionally require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week.
Job Summary
UK Information Technology Services’ Technical Support Services (TSS) Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include, but are not limited to, managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. In addition, responsibilities include providing design, development, and testing of computer systems for the enterprise; providing security profiling, maintenance releases and upgrades to computers, backup, restore activities, automated virus scan updates to the enterprise; and providing consultation.
Applicants for this position need be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer oriented assistance. Successful candidate will possess self-motivation, have excellent communication skills and the ability to work with diverse clients. Successful candidate will provide both onsite and remote technical services to the University of Kentucky campus community.
Skills / Knowledge / Abilities
System automation, security profiling, system patch management, Win OS 2003-Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Must possess excellent customer service and interpersonal skills to engage onsite and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Must possess the ability to function independently as well as a member of a team.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 03/12/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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