International Students and Scholars Assistant

Position Title:
International Students and Scholars Assistant

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience

Special Required Qualifications
Must be a U.S. citizen or legal permanent resident for access to SEVIS as required by the U.S. Department of Homeland Security and Department of State.

Preferred Qualifications:
Experience working in an university setting
Experience working in an administrative position
Experience with scheduling
Experience working with international populations or in an international-related office
Experience with supervising or leading others

Job Description:

The International Students and Scholar Office (ISSO) at Iowa State University is currently seeking applicants for an International Students and Scholars Assistant position. ISSO facilitates the seamless integration and success of international employees, scholars, and students by providing expert services, guidance on immigration compliance, and comprehensive support around unique international challenges.

The successful candidate for this position must be a U.S. citizen or legal permanent resident for access to SEVIS as required by the U.S. Department of Homeland Security and Department of State. In addition, this role demands strong organizational skills, attention to detail, and excellent communication abilities to interact effectively with students, faculty, staff, and other stakeholders.

Duties/Responsibilities:

Front Desk Management and Reception

• Serve as receptionist/primary source of information for international students and scholars by responding to telephone/e-mail inquiries and in-person traffic.

• Hire, train, schedule, supervise, and support front desk student workers.

• Maintain a digital front desk manual.

• Ensure front desk is adequately and effectively staffed throughout all open hours, this includes arranging for additional staffing during peak periods.

• Manage front desk document collection, scanning, processing, and delivery.

General Office Management

• Manage incoming and outgoing mail and courier services for all sections of the office; send related notifications to students, scholars, and departments; and update ISSO records accordingly.

• Maintain supply inventories, order supplies, and process billings and invoices.

• Maintain general office equipment.

• Resolve facilities issues. Maintain general office spaces such as conference rooms, storage spaces, kitchenette, reception spaces.

• Provide support to office staff for calendaring, internal and external meetings, job interviews, event planning and management, and special projects.

• Manage ISSO email account, role accounts and listservs.

Advising Unit Support

• Assign student immigration cases to appropriate advisor in response to case management software notifications.

• Acts as DSO/ARO in a limited capacity in order to provide travel signatures and print I-20 forms during peak times.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:
March 26, 2024

Posting Close Date:
April 8, 2024

Job Requisition Number:
R14284