Intermediate Technical Support Specialist

Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise

Duties:

• Configures hardware installations and system applications.
• Installs all computer hardware and associate equipment and all software packages
• Performs diagnostic testing and troubleshooting.
• Resolves IT issues in a timely manner
• Communicates with employees to discuss problems
• Assists employees through the process of fixing software, e-mail, web, and other application issues
• Prioritizes workload to ensure the most critical issues are resolved first
• Documents common support procedures that employees can follow
• May provide support remotely
• Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives
• Performs various duties as needed to successfully fulfill the function of the position

Required Education: Bachelor's degree AND:

• 36 months experience as IT Help Desk, Client Support, or related field

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.

Skills:  

• Knowledge of different applications and systems
• Ability to diagnosis and solve IT problems
• Knowledge of remote desktop applications.
• Strong analytical and problem-solving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.

Working Conditions:

• Physical: Sits for prolonged periods of time.  Use of computer. Manual dexterity. Communicate effectively and listens.
• Environmental: Standard Office Environment.

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Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.