Interlibrary Loan Lending & Document Delivery Manager

East Carolina University, United States

Updated: 26 days ago
Location: Greenville, SOUTH CAROLINA
Deadline: 01 Apr 2024

Position Details
Position Information


Job Title Interlibrary Loan Lending & Document Delivery Manager
Position Number 942343
Vacancy Open to All Candidates
Time-Limited No
Department Homepage https://library.ecu.edu/
Advertising Department LIBRARY SERVICES-JOYNER
Division Academic Affairs
Classification Title 13100 Library Technician Univ
Competency Level 2 - Journey
Working Title Interlibrary Loan Lending & Document Delivery Manager
Number of Vacancies 1
Full Time Equivalent (FTE) 1.0
Full Time or Part Time Full Time
Recruitment Range $33,540 - $51,289
Anticipated Hiring Range $33,540 - $41,537
Salary Grade Equivalency GN07
Work Schedule M-F, some weekends and holidays possible
Work Hours 8:00 AM-5:00 PM, some morning and evening hours possible
Position Location (City) Greenville
Job Category Staff - Professional
Organizational Unit Overview
Academic Library Services (ALS) is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ALS serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University.
ALS recognizes that diversity and respect for human differences within the academy is a key source of intellectual vitality and innovative spirit, and encourages genuine respect for individual backgrounds, lifestyles, experiences, perspectives, and opinions.
Job Duties
East Carolina University’s Joyner Library Circulation & Interlibrary Loan department seeks an Interlibrary Loan Borrowing Manager to provide books, articles, media, and other resources from outside libraries and vendors to ECU students, faculty, and staff. The position also assists in providing ECU resources to ECU patrons and outside libraries. Assistance is given to patrons seeking help in person, by phone, and by email. Request citations are verified using online library resources and then sent to identified outside libraries and vendors for fulfillment. Invoices for obtained materials and lost or damaged materials are handled. Processing materials upon arrival and for return, physically searching library collections, scanning materials, and performing other manual duties are required. This position directs the work of student assistants performing interlibrary loan tasks. The position also serves patrons at the Circulation desk, which includes: circulating library materials and equipment; processing new patron registrations and material renewals, holds, and recalls; supervising student employee desk assistants; independently interpreting and applying procedures; explaining library procedures to patrons; and solving problems and disputes. This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library’s website, online catalog, library research databases and tools, and other internet resources.
To support positive work-life balance, in accordance with university’s Flexible Work Arrangements regulation, this position can work remotely up to one day per week after training period.
Minimum Education/Experience
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
Academic research experience; experience providing interlibrary loan services and using ILL management systems; academic library experience; customer service experience; accounts receivable and accounts payable experience; supervisory experience; proficiency with Microsoft Office; demonstrated ability to follow established procedures, enforce rules, and perform work requiring considerable detail and accuracy; demonstrated initiative and ingenuity; demonstrated ability to communicate effectively in oral and written form; ability to establish and maintain positive working relationships with diverse patrons and personnel; demonstrated ability to work consistently and reliably in an unsupervised capacity; demonstrated problem-solving skills; and ability to learn complex tasks quickly.
License or Certification required by the Department
None
Special Instructions to Applicant
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date 03/18/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 04/01/2024
Open Until Filled No
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/69647
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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