Interim Diagnostic Imaging Manager

Yale Health - Diagnostic Imaging

87870BR

University Job Title

Manager 2

Bargaining Unit

None - Not included in the union (Yale Union Group)

If Fixed Duration, Period

6 months from date of hire

If Fixed Duration, is continuation possible?

Yes

Other Fixed Duration Date

31-Oct-2024

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (24)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

University Health

Total # of hours to be worked:

37.5

Work Days/Hours (Other than Standard)

Full-time, 37.50 hours; Generally scheduled Monday – Friday, 8:30 a.m. – 5:00 p.m. Early mornings, evenings, weekends, holidays/recess may also be required.

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

55 Lock Street
New Haven, CT 06511

Position Focus:

Reporting to the Assistant Director of Specialty Services, the Manager of Diagnostic Imaging develops, coordinates, implements and monitors departmental operational workflow to optimize the delivery of quality patient care in Diagnostic Imaging. Leads and manages the operational activities for all modalities as well as the administration of all non-physician aspects of imaging services. Ensures safe imaging practice, regulatory compliance and exceptional care delivery.

Oversees and ensures that policies, procedures and practices meet the standards of accreditation bodies, including Joint Commission. Identifies opportunities and implements the improvement of existing processes. Addresses and resolves broad management/administrative issues such as planning for future programs and services, fiscal monitoring and control, patient scheduling, patient and staff safety, workflows, operational monitoring, regulatory compliance and the overall timeliness and quality of services provided to patients.

Works effectively in a cross-functional team environment, interacting positively and productively with staff, physicians, other department managers and directors, and other organizational employees. Establishes trust and credibility at all levels of the organization, effects collaborative alliances, and promotes teamwork. Effectively manages resources and budgets.

May have additional responsibilities including manager of blood draw, oversight of CLIA activities, participation in safety huddles and organization committees. Additional responsibilities include:

• Manage the activities of professional and support staff and departmental tasks including, professional and support staff schedules, patient appointment scheduling systems and ensuring minimum staffing levels.
• Oversight of priority requests and directs triage activities.
• Development and maintenance of strong relationships with Physician Chiefs, clinician teams, as well as a key member of the Clinical Operations management team.
• Promote professional growth for self and staff.
• May hire, train, evaluate, and supervise support staff.
• Develop and implement orientation and training of new staff technologists.
• Coordinate the training necessary to keep technical staff current with the latest technological advances.
• May maintain training records and deliver annual performance reviews.
• Daily coordination and collaboration with YNHH DI to ensure completion of all imaging studies performed at either location for YH members.
• Participate in the resolution of patient service issues.
• Oversee performance of quality assurance and quality improvement activities.
• Ensure documentation is completed and maintained.
• Ensures compliance and successful inspection, certification and/or licensing including for ACR, DEEP/DPH, etc.
• Primary contact with American College of Radiology, West Physics, DEEP for oversight and adherence to certifications, regulatory inspections and licensures.
• Primary contact for EHS regarding quarterly dosimetry, tracking of signed exposure records.
• Partners with University Environmental Health and Safety. Responsible for contract review /negotiation with vendors.
• Ensures timely service of equipment for all modalities, instruments, power injectors for CT, MR, ionizing equipment.
• Primary contact/resource to Athletics for non-YH imaging site at Yale Bowl, including oversight of state required annual safety testing.
• In collaboration with the Chief Radiologist, develops, maintains and interprets departmental policies and procedures.
• Reviews and updates annually. Interprets and implements University and organizational policies and regulations for professional and support staff.
• Works in collaboration with other managers on inter-departmental project management and work processes.
• Works with the Chief to develop and monitor an annual budget.
• Responsible for maintenance of supplies and equipment.

Dept/Section URL

https://yalehealth.yale.edu/

Essential Duties

1. Reviews and determines staffing needs, job posting requirements, salary guidelines, and labor agreement interpretations for exempt and non-exempt staff in one or more functional department of the University. 2. Manages the administrative support needs for exempt and nonexempt staff and provides recommendations, improvements, solutions and assistance as needed. 3. Manages and monitors technology needs, conducts inventory, and system requirements for the assigned departments. 4. Develops and prepares budgets, financial forecasts, and financial analyses and the actual vs. budgeted performance reports for the departments. 5. Manages the use of facilities in one or more departments including office space, work stations, equipment, and office supplies. 6. Manages administrative support for activities of one or more departments to ensure timely completion of projects. 7. Manages and coordinates training sessions for assigned departments when new policies or practices are adopted. 8. Ensures compliance with University and federal regulations as they apply to the assigned departments. 9. Identifies, plans, and develops administrative policies for the assigned departments. 10. Assists in reviewing and implements University and departmental policies as they pertain to the administrative functions of the assigned department. 11. Assesses and makes recommendations regarding staff development and staffing levels. 12. Monitors, develops, plans, and executes systematic research on user requirements through such mechanisms as surveys, interviews, focus groups and competitive analysis. 13. Manages a staff of exempt and non-exempt employees. 14. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Demonstrated supervisory experience in healthcare operations.  Broad knowledge of healthcare administration principles and practices within a managed care environment and/or an academic medical center. 

Required Skill/Ability 2:

Proven leadership, planning, critical thinking, problem-solving and analytical skills.  Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.

Required Skill/Ability 3:

Ability to implement change in a positive, sensitive and forward-thinking manner. Strong communication/interpersonal skills both in written and verbal presentation with a communication style that is open and that fosters trust, credibility and understanding.

Required Skill/Ability 4:

Proficient working knowledge of computer software, EMR, Microsoft Office, as well as PACS. Self-starter with excellent prioritization and organizational skills.

Required Skill/Ability 5:

Demonstrated ability to manage complex staffing schedules and adjust as needed.

Preferred Education, Experience and Skills:

Master’s Degree

Preferred Licenses or Certifications:

American Registry of Radiologic Technologists, American Registry for Diagnostic Medical Sonography or Nuclear Medicine Technology Certification Board, or Certified Radiology Administrator. Proficiency in Epic/Radiant.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus