Intelligence Analyst – Collection, Intake, and Request Coordinator

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Intelligence Analyst – Collection, Intake, and Request Coordinator
Center for Drug Policy and Prevention
Vacancy number 301380

Position Type: Regular, full-time exempt position with full, competitive benefits package
Opens: 06/30/23     Closes: Open Until Filled

Salary: Commensurate with qualifications

Electronic applications are required. The search committee requires the documents referenced below as an application attachment. Before starting or submitting an application, please save all required documents as a single PDF (preferred format) or Word document, then attach it to your application in the resume location.

To apply, visit http://www.ubalt.edu/candidate_gateway/erecruit.html .

The Intelligence Analyst - Collection, Intake, Dissemination and Request Coordinator provides a highly organized and detail-oriented management of a Fusion Center collection, intake, distribution and request management and processing program.  The position is responsible for coordinating and tracking all requests for service and requests for information from various departments within the organization, as well as identifying and coordinating priority investigative, intelligence, analysis, and enforcement related requests and enhancing collaboration across agencies and jurisdictions to support cross-agency, cross-jurisdiction investigative, intelligence, analytic, or enforcement activities. The position will be responsible for maintaining customer distribution lists and managing customer relationships to ensure the delivery of exceptional customer service. This position works in conducting statewide liaison and outreach activities as they relate specifically to the scope of the positions efforts.  The analyst contributes to statistical assessments relaying the trends, patterns, gaps, and improvements for individuals, teams and the overall organization. The position supports the Criminal Investigative Support, Antiterrorism, and Watch Divisions with a focus on improving engagement, processing, and support focus. Position works with MCAC staff to develop customer engagement products, strategies and policies. This position will be responsible for providing and coordinating internal training, outreach, and coordination as it relates to the scope of the position responsibilities.

**Due to the nature of this work, you must possess the ability to pass a Law Enforcement Criminal Background Check including a drug screening test and obtain a government issued Secret Level Security Clearance.

****The position may be required to work outside of normal duty hours during significant or special events and during crises or high-level investigations related to terrorism or criminal activities.

Key Responsibilities:
Client support and reporting:
•    Manage and track all requests for service and requests for information from internal stakeholders and external clients.
•    Collaborate with relevant departments to gather necessary information and documentation in response to requests.
•    Ensure all requests are properly documented and tracked in a timely and accurate manner.
•    Ensure all requests are fulfilled within established timelines and in accordance with company policies and procedures.
•    Maintain accurate and up-to-date records of all requests, responses, and actions taken.
•    Provide regular reports on the status of requests and any issues or challenges encountered.
•    Communicate effectively with all stakeholders to ensure expectations are clear and timelines are met.
•    Continuously assess and improve processes related to request management to ensure maximum efficiency and effectiveness.
•    Identify and coordinate priority investigative, intelligence, analysis, and enforcement related requests to support cross-agency, cross-jurisdiction investigative, intelligence, analytic, or enforcement activities.
•    Enhance collaboration across agencies and jurisdictions to support cross-agency, cross-jurisdiction investigative, intelligence, analytic, or enforcement activities.
•    Manage customer relationships and ensure the delivery of exceptional customer service.
•    Serve as the primary point of contact for customers, responding to inquiries and providing updates on request status.
•    Develop and maintain positive relationships with customers, anticipating their needs and proactively addressing any concerns.
•    Ensure that customer feedback is captured and addressed in a timely and appropriate manner.
•    Work collaboratively with other departments to identify and implement customer service improvements.
•    Maintain customer distribution lists, ensuring that all contact information is accurate and up-to-date.
•    Manage the distribution of communications and updates to customers through various channels, including email, phone, and mail.
•    Develop and implement processes for managing customer distribution lists, ensuring that data is properly maintained and secured.
•    Research, compile, organize, and analyze information and produce assessments, maps, charts and specialized reports to assist staff and executives in directing and managing collection, requests, intake and other processing functions supporting criminal and  terrorism  investigative support, and analysis
•    Evaluate information and intelligence products from local, regional, national and international reporting.
•    Prepare graphs, charts, maps and other illustrative products for visual presentation of data to customers.
•    Identify and research needs/trends/patterns related customer engagement, information sharing and distribution.
•    Provide full support to all facets of local, state and federal information and intelligence sharing initiatives.
•    Supports and assists in the compilation and analysis of information to more effectively support public safety partner objectives.
•    Prepares oral briefings, written reports, and/or supporting and illustrative narrative and statistical material in the form of charts, tables and graphs, and develops recommendations in a detailed factual format to be used by management and field personnel.
•    Evaluates law enforcement investigative and analytical priorities and case development.
•    Evaluates and analyzes incoming and outgoing information to predict the capabilities, intentions and vulnerabilities inherent in specified areas of expertise and makes recommendations for investigative, analytical, or programmatic strategies.

Knowledge, and information management:  
•    Establish and subsequently maintains subject knowledge expertise as it is associated with a specific group or topic related to financial crime/fraud intelligence.
•    Manages the collection of information and monitors trends in specified areas of expertise within the State of Maryland and the Mid-Atlantic region.
•    Data entry associated with the utilization of local, regional and national intelligence databases, to ensure correct and timely sharing of information with local, state and federal law enforcement agencies.
•    Coordinates the exchange of interstate and intrastate information about specified areas of expertise and availability within the State of Maryland and the Mid-Atlantic region and exercises independent judgment to ensure that accurate and reliable information is disseminated.
•    Edits raw data and evidence for accuracy, completeness and consistency to recommend appropriate investigative action.
•    Develops and promotes sources to maintain the exchange of pertinent information among law enforcement agencies.
•    Assists in the design or modification of computer databases used in the analysis of data.

Develop and maintain relationships and liaison with law enforcement, homeland security, and customers as related to enforcement awareness and public safety:
•    Partner with other state, local and federal government agency outreach, liaison and training programs supporting enforcement, awareness, and public safety.
•    Develop briefing and outreach materials supporting the mutual sharing of information and intelligence
•    Develop relationships supporting the identification and partnerships with Subject Matter Experts in the region.
•    Participates in intra and interdepartmental meetings to exchange and develop intelligence information.
•    Collaborates on special projects and performs duties as required and/or requested by the Command Staff.  

Continuing Education, Training and Conferences:  
•    Attend contemporary and continuing education/training opportunities supporting maintenance and advancement of tradecraft and systems and procedures to remain current with all necessary systems and procedures.
•    Participate in and/or lead conference sessions related to position priorities.
•    Attendance of continuing education and training opportunities for advancement of knowledge to remain current with all intelligence sharing systems, along with procedures associated with their secure use.  

Education:
Required - Bachelor's degree or higher in sociology, psychology, criminal justice, law enforcement, business/public administration or a closely related field.
Preferred - Master’s degree or higher in intelligence, communications, sociology, psychology, criminal justice, law enforcement, business/public administration or closely related field.

Experience:
Required - Four years criminal or terrorism analysis, investigative or law enforcement experience
Preferred - Five or more years’ experience in conducting outreach, liaison, training, analysis and reporting related to criminal or terrorism activities with specific background in collection, distribution, customer outreach and engagement and project management

Required Knowledge, Skills and Abilities
•    Knowledge of the Intelligence Cycle and criminal investigations.
•    Knowledge of classified and open source research and data analysis methods and techniques.
•    Ability to research, collect, compile, assemble, analyze, evaluate and map, lending to the ability to draw logical conclusions as it pertains to identifying and reporting on trends, patterns, activity and draw logical conclusions to effectively solving financial crime/fraud related crimes.
•    Capable of writing original products, as well as contributing to work products of other analysts.
•    Products include, but are not limited to, as needed, daily, weekly, monthly, quarterly, bi-annual and annual reports on diverse topics and needs.
•    Ability to create specific methodologies to be utilized in combination with, and as modifiers for standard analytical processes used for the analysis of interrelated information.
•    Ability to write high-quality products (that would be typical of the intelligence community) and briefings for a senior-level audience.
•    Experience in identifying patterns, trends, and gaps such as, but not limited to, crime, terrorism, etc.
•    Experience or training with project management related tools or applications.
•    Familiarity with statistical analysis using Microsoft Excel or other software.
•    Demonstrated proficiency with Microsoft Office Products, to include, but not limited to: Word, Access, Excel, and PowerPoint.   Intermediate Excel skills are required.
•    Ability to communicate effectively orally and in writing to a wide range and number of audiences including those with limited financial crime/fraud intelligence experience.
•    Experience working with federal, state and local law enforcement databases.
•    Displays commitment to continued growth as an analyst through continuous professional development and education.
•    Attend contemporary and continuing education/training opportunities supporting maintenance and advancement of analytical tradecraft and analytical systems and procedures to remain current with all necessary intelligence analysis systems and procedures.

Experience with the following tools is desirable, but not required:
•    Clear
•    Dun & Bradstreet
•    FinCEN Query
•    i2 Analyst's Notebook or similar applications
•    LexisNexis
•    SAS
•    Treasury Enforcement Communications System (TECS)
•    FINCEN
•    Other financial and fraud crime and investigative tools

Certifications desired, but not required:  Cryptocurrency for the Investigator (CFITP), CFE, CFA, or CFI, training as a cyber fraud investigator or financial or general fraud analyst, examiner or investigator.

The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

We appreciate your interest in our recruitment. Please review the information below before you visit http://www.ubalt.edu/candidate_gateway/erecruit.html  to apply.
We need to receive your electronic application in our system in order to consider you for the vacancy.  Information follows about submitting the electronic application and attaching the required documents referenced below.
Applicant Instructions: Using Candidate Gateway to View and Apply for UBalt Vacancies

The Candidate Gateway system serves as your connection to The University of Baltimore’s job application process. It is a free, safe and secure way for you to apply for the job you want, and it allows the Office of Human Resources to maintain accurate records. Your use of the system does not require you to surrender any of your rights to privacy or confidentiality during the application process. Only qualified members of UBalt’s Human Resources team and members of the relevant search committee can access your application information. The search committee will not have access to any information you provide to HR for affirmative action reporting purposes.

Please read the information shown below before you apply, and refer to it as you enter your application.

External applicants: Review the vacancy announcement at http://www.ubalt.edu/candidate_gateway/erecruit.html  and click the external applicant link to apply.

Internal applicants (students taking classes at UBalt and current employees) with login and password for MyUB: use the internal applicant link, log into MyUBalt, then click the “View or Apply for Job Positions” link on the left.

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ELECTRONIC APPLICATION NAVIGATION

ATTACHMENT UPLOAD

Save these as a single PDF (preferred format) or Word document before you apply:
1. Resume
2. Cover letter

When you complete your electronic application and attach your documents:

Click “Save” to save the data you entered on that page. The message “You have successfully submitted your job application.” confirms only that you entered that page of information into the system. You must click “Next” to continue and complete the application process.

1. In the system's Apply Now Choose Resume page, select Upload a New Resume, and then upload the PDF  (preferred format) or Word document with your curriculum vitae and letter of interest.  Then, click “Continue."

2. On the Apply Now Complete Application page, enter your contact information, and then click "Submit"

3. Online Questionnaire/Application Questionnaire:  Answer all of the questions, and then click “Submit."

4.  Complete the Submit Online Application page, then click "I agree to these terms", and then click Submit.

Questions/Help

If you have trouble viewing our job postings or submitting the electronic application, please contact Human Resources Recruitment at [email protected] .  

The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.

http://www.ubalt.edu/hr