Intake Coordinator

Updated: about 18 hours ago
Location: Chicago, ILLINOIS
Job Type: FullTime

Job Description:

Position Summary:

Interwoven is a community mental health center located on the flagship campus of The Chicago School of Professional Psychology in The Merchandise Mart. Interwoven provides a broad array of psychological services to the general community while also serving as a training center for psychology and counseling students and as a robust learning center for faculty and students from The Chicago School’s various academic departments. Interwoven is also home to the highly regarded Forensic Center which has long served as the practice arm of Forensic Psychology Department. The Forensic Center provides psychological evaluations, parenting capacity evaluations, family therapy, therapeutic supervised visitation/reunification therapy, co-parenting therapy, and individual therapy, among other services, to referrals from the domestic relations court. The Forensic Center is also the leading Illinois provider of outpatient fitness restoration services for persons deemed incompetent to stand trial. The Fitness Restoration Program has recently assumed a lead role in training providers across the state and is funded by a three-year, $1.3 MM grant from the Illinois Department of Human Services.

The Intake Coordinator reports to the Intake Director and is responsible for effective communications with new referrals and community partners and the enrollment of new referrals into various services. The Intake Coordinator serves as a case manager and organizes, tracks, and completes the new client enrollment process, assesses the appropriateness of providing services to the client, and conducts brief screenings for safety risks. The Intake Coordinator regularly engages the public to provide information about services and collects admissions information and documentation. The Intake Coordinator manages the Center’s reception desk, greets clients, schedules appointments, and provides other receptionist duties.

Interwoven provides an exciting work environment with a commitment to continuous professional development.

Principle Duties:

  • Ensures effective and efficient case management of the intake process.

  • Assesses for appropriateness of services and screens for safety risks.

  • Engages client’s family members, when appropriate, to provide psychoeducation and to promote access to community-based resources and public benefits.

  • Tracks and documents all contacts with referrals, clients, and third parties.

  • Completes and maintains documentation in accordance with HIPPA, Medicaid, and grant funding requirements.

  • Contacts other social service agencies, schools, hospitals, courts, and health organizations to obtain case-related information

  • Provides detailed reports to the Intake Director

  • Manages the Center’s reception desk and responds to emails and phone calls from referrals and clients.

  • Performs other duties as required.

Essential Knowledge, Skills, and Abilities:

  • Must have demonstrated working knowledge of intake case management.

  • Must be able to create and manage a system for tracking incoming cases/referrals with ability for meticulous follow up.

  • Must be able to work as part of a coordinated intake team and across various levels of staff.

  • Must have administrative experience and excellent organization and time management skills.

  • Must have strong communication skills (verbal and written)

  • Must have experience with diverse populations

  • Must be able to work independently and in a fast-paced environment

  • Must be able to multi-task at a high level

Position Qualifications:

  • 2-years of college coursework with preference for experience working in a medical office or social service agency.

Salary:

  • Commensurate with experience with generous benefits package

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.



Job Description:

Position Summary:

Interwoven is a community mental health center located on the flagship campus of The Chicago School of Professional Psychology in The Merchandise Mart. Interwoven provides a broad array of psychological services to the general community while also serving as a training center for psychology and counseling students and as a robust learning center for faculty and students from The Chicago School’s various academic departments. Interwoven is also home to the highly regarded Forensic Center which has long served as the practice arm of Forensic Psychology Department. The Forensic Center provides psychological evaluations, parenting capacity evaluations, family therapy, therapeutic supervised visitation/reunification therapy, co-parenting therapy, and individual therapy, among other services, to referrals from the domestic relations court. The Forensic Center is also the leading Illinois provider of outpatient fitness restoration services for persons deemed incompetent to stand trial. The Fitness Restoration Program has recently assumed a lead role in training providers across the state and is funded by a three-year, $1.3 MM grant from the Illinois Department of Human Services.

The Intake Coordinator reports to the Intake Director and is responsible for effective communications with new referrals and community partners and the enrollment of new referrals into various services. The Intake Coordinator serves as a case manager and organizes, tracks, and completes the new client enrollment process, assesses the appropriateness of providing services to the client, and conducts brief screenings for safety risks. The Intake Coordinator regularly engages the public to provide information about services and collects admissions information and documentation. The Intake Coordinator manages the Center’s reception desk, greets clients, schedules appointments, and provides other receptionist duties.

Interwoven provides an exciting work environment with a commitment to continuous professional development.

Principle Duties:

  • Ensures effective and efficient case management of the intake process.

  • Assesses for appropriateness of services and screens for safety risks.

  • Engages client’s family members, when appropriate, to provide psychoeducation and to promote access to community-based resources and public benefits.

  • Tracks and documents all contacts with referrals, clients, and third parties.

  • Completes and maintains documentation in accordance with HIPPA, Medicaid, and grant funding requirements.

  • Contacts other social service agencies, schools, hospitals, courts, and health organizations to obtain case-related information

  • Provides detailed reports to the Intake Director

  • Manages the Center’s reception desk and responds to emails and phone calls from referrals and clients.

  • Performs other duties as required.

Essential Knowledge, Skills, and Abilities:

  • Must have demonstrated working knowledge of intake case management.

  • Must be able to create and manage a system for tracking incoming cases/referrals with ability for meticulous follow up.

  • Must be able to work as part of a coordinated intake team and across various levels of staff.

  • Must have administrative experience and excellent organization and time management skills.

  • Must have strong communication skills (verbal and written)

  • Must have experience with diverse populations

  • Must be able to work independently and in a fast-paced environment

  • Must be able to multi-task at a high level

Position Qualifications:

  • 2-years of college coursework with preference for experience working in a medical office or social service agency.

Salary:

  • Commensurate with experience with generous benefits package

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.


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