Insurance Specialist II

Our Insurance Specialists ensure there is an exceptional experience for the patients with prompt, accurate, and courteous payment service. Our Insurance Specialists serve as an intermediary between the patient and the insurance company.  This role will also facilitate the education of dental students about current health care reimbursement policies and are critical the Creighton Dental Clinic’s overall success. 

The financial services team consists of four patient financial services specialist and four insurance specialist, well-trained to take care of patients’ financial needs. The team’s duties include loading insurance benefits, preauthorization for procedures, checking eligibility, working denials, submitting insurance claims, accepting payments, posting payments, sending patient statements, and answering phone calls from patients. Each team member plays an important role and is trained to assist each other and each patient with respect and dignity.  The financial services team processes on average 200 – 300 patients per day and over $400,000 in payments monthly.  
 

The Insurance Specialist will be part of a team responsible for providing services specifically related to patient insurance processing.    They will process patient registration and verify insurance benefits, provide patients with insurance information, calculate insurance co-pays, out of pocket costs, send patient statements, audit chargesto ensure proper coding and accurately enter receipts into automated system etc.

Qualifications:
High School diploma or equivalent
Minimum 3-5 years of dental experience, including knowledge of dental procedures and dental procedure codes, and insurance billing
Minimum 3-5 years of EHR experience, including knowledge of applications and ability to maneuver within health information systems

Knowledge, Skills, Abilities:
Organizational
Computer (Word, Excel, axiUm)
Knowledge of dental billing, insurance and collection processes
Communication and interpersonal
Physical Requirements:
Seeing: 75 – 100%
Hearing: 50 – 74%
Standing/Climbing/Mobility: 0 – 24%
Lifting/Pulling/Pushing: 0 – 24 % (pound: 10 lbs.)
Fingering/Grasping/Feeling: 75 – 100%
Travel: No
Exposure to Blood Borne pathogens: No

  
AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.