Instructional Technology Support Specialist

Updated: 3 months ago
Location: Bozeman, MONTANA

Position Details

Position Information

Announcement Number STAFF - VA - 20277
For questions regarding this position, please contact:

Colin Smith at 406-994-1978 or

Classification Title Program Mgr
Working Title Instructional Technology Support Specialist
Brief Position Overview

This role would serve as the primary training and support liaison to instructors who are looking to leverage a variety of instructional technologies such lecture capture, formative assessment tools, eLearning tools and other emerging digital technologies in their courses.

Position Number 4M0033
Department ATO Operations
Division Office of Academic Affairs
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary Salary range of $16.716 to $25.00 hourly, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement

Responsibilities for this role include consulting with individuals looking to integrate new technologies into their coursework; developing and managing a regular schedule of trainings surrounding centrally supported instructional technologies; developing and updating how-to documentation around technology; partnering with instructional designers to encourage pedagogically sound techniques surrounding teaching and learning technologies; providing technical user support to faculty staff and students who are leveraging instructional technologies; monitoring both emerging technologies and institutional/programmatic needs. This position would report to the Manager of Teaching and Learning Technologies and partner with individuals in Information Technology, the Center for Faculty Excellence and Academic Technology and Outreach

The existing catalog of tools supported at Montana State University include, but are not limited to:

  • Brightspace by Desire2Learn
  • TechSmith Relay
  • Camtasia Studio
  • Webex Meetings and Teams
  • iClicker
  • Adobe Creative Cloud
  • Turnitin
Duties and Responsibilities
  • Provide technical support to end-users leveraging instructional technologies
  • Design, implement, and manage educational technology trainings and programming that meet institutional and programmatic needs
  • Provide consultation to faculty, staff and students looking to engage with various teaching and learning technologies
  • Supporting best practices in the delivery of online and face-to-face courses, including the development of accessible course materials
  • Monitor trends in pedagogy and emerging teaching and learning technologies
  • Maintain knowledge of pedagogical best practices, trends, and assessment methods
  • Develop and maintain catalog of centrally supported and free tools that could aid in a variety of instructional use cases
Required Qualifications – Experience, Education, Knowledge & Skills
  • Experience delivering training to diverse sets of end-users
  • Experience working in instructional technology in higher education
  • Experience managing or developing courses in a learning management system
  • An understanding of best practices for developing accessible, digital course materials
  • Demonstrable knowledge of theories of learning, instructional models and associated pedagogy
  • Preferred Qualifications – Experience, Education, Knowledge & Skills
  • A Master’s degree in education, computer science instructional design, educational technology or a related field.
  • Experience working with faculty and providing support in a higher education setting.
  • Experience teaching in a higher education environment
  • The Successful Candidate Will
    • Excellent candidates will possess strong written and oral communication skills with the ability to communicate and collaborate effectively with faculty and staff in a variety of disciplines.
    • Service-oriented mindset and an inclination towards creative problem solving.
    • Individuals should be self-motivated, organized and able to manage multiple, diverse projects at once.
    • Must work well as part of a team and independently.
    Position Special Requirements/Additional Information

    This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

    Physical Demands

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

    This position has supervisory duties? No

    Posting Detail Information

    Number of Vacancies 1
    Desired Start Date Upon completion of a successful search.
    Position End Date (if temporary)
    Open Date
    Close Date
    Applications will be:

    Screening of applications will begin on January 30, 2020; however, applications will continue to be accepted until an adequate applicant pool has been established.

    Special Instructions
    Diversity Statement

    Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples .

    Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
    Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .
    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
    MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .

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