Instructional Technology Support Specialist

23-Jan-2024

Harvard Medical School

64726BR

Position Description

Harvard Medical School is looking for a talented online learning technology support specialist to join the Teaching and Learning Technology team in the Information Technology department. Supporting the use of learning management, collaboration and communication, and media delivery technology for a diverse set of scientist and physician instructors, the Instructional Technology Support Specialist will support and assist in the development of an optimal online presence for various instructional pedagogies across our Medical Doctorate, Masters, and other non-degree courses and programs. Through support tickets, regular technology utilization health checks, and partnerships with program staff and administration, this position will be responsible for providing instructional faculty and staff with expert technology consultation and support for a defined subset of programs and teaching activities.

Daily work includes:

• Manage and respond timely to a queue of support tickets and calls from across Harvard Medical School, ensuring questions are appropriately addressed or triaged.
• Assist faculty and program staff and subject matter experts with developing and maintaining an online learning presence for student access to class materials and hybrid/online learning assets.
• Schedule and conduct regular technology utilization health checks for a defined subset of programs and teaching faculty
• User onboarding and provisioning for various academic technologies Other responsibilities as assigned

Basic Qualifications

Three or more years of professional experience in academic technology support in higher education or similar environment.

Additional Qualifications and Skills

Bachelor’s degree preferred. A successful candidate will have proven experience with using online content development software, including basic HTML/CSS knowledge and creative applications of WYSIWYG interfaces. Ability to apply these skills in the development and delivery of online learning assets for classroom, hybrid, and remote learning environments is paramount.

In addition, candidates should have:

• Experience working with faculty in a college/university setting, especially in a teaching team role Harvard / HMS experience a plus.
• Knowledge of ADA Compliance requirements for content design and development. Ability to deliver high-quality work on tight deadlines. Ability to work with limited supervision in a fast-paced team environment.
• Strong written and verbal communication skills, presentation skills, and project management skills.
• Technical Expertise: learning management systems (Canvas, Blackboard, etc.), video content management systems (Kaltura, Mediasite, Panopto, etc.) and virtual conferencing systems (Webex, GoToMeeting, Zoom, etc.) preferred.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

403123 Info Tech Support Associate II

Work Format

Hybrid (partially on-site, partially remote)

Department

Information Technology - Teaching and Learning Technology

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

​35 hrs. per week | Monday - Friday | 9:00 am - 5:00 pm

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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