Instructional Technology Support Consultant

23-Feb-2024

Faculty of Arts and Sciences

65018BR

Job Summary

Reporting to the Manager of Instructional Technology, the Instructional Technology Support Consultant is a member of the Instructional Technology Group within the Department of Teaching and Learning. The Instructional Technology Group focuses on improving learning outcomes through the use of educational technology tools by providing direct faculty support, consultations and education for diverse courses across many disciplines serving thousands of global learners across their life-long learning journey. This position contributes to this goal by working closely within the group and department; with other school and university level groups including the online help desk, academic administration, information systems, the registrar and student services, academic technology, digital accessibility services; with external academic and instructional technology vendors; and by implementing, maintaining, and supporting Canvas and integrated applications along the course lifecycle.

Position Description

• Provide general faculty support including but not limited to meeting directly with faculty to consult on their courses and apply appropriate site organization and planning; advising and applying technologies that support the faculty goals and course outcomes; meeting periodically throughout the term with faculty to troubleshoot problems and find solutions; replying to support inquires via email or ticketing systems. 

• Support Canvas and integrated technologies, including start- and end-of term set up and maintenance, working within third-party vendors’ ticketing queues, meeting with vendors to talk about roadmaps and issues, and liaising with HUIT and fellow staff. 

• Training other staff within the teaching and learning team about instructional technology to increase the scope and adoption of teaching and learning tools 

• Create training and documentation that supports the DCE community of admins, faculty, and students in the pursuit of teaching and learning 

• Review and remediate course materials, content on the LMS, and integrated applications for accessibility compliance. 

• Consult on and assess needs of non-course sites and applications for administration

Basic Qualifications

• Bachelor’s degree or equivalent work experience 

• Three or more years of customer service or technical support experience in an instructional/academic technology environment

Additional Qualifications and Skills

• Experience with Canvas preferred; or other Learning Management Systems: Blackboard, Moodle, Sakai, Google Classroom, etc 

• Comfort with web conference and team collaboration applications 

• Prior experience in online adult learning environment preferred 

• Basic fluency with web coding languages such as HTML/HTML5, CSS/CSS3, CSS Frameworks, and JavaScript; or willingness to learn 

• Familiarity with Content Management Systems: Open Scholar (Drupal), Wordpress, Sharepoint, GoogleSites, and Atlassian Confluence Wiki; or willingness to learn 

• Familiarity with online accessibility policies and technology; or willingness to learn 

• Basic understanding of video streaming and delivery 

• Excellent interpersonal, verbal, and written communication 

• Ability to communicate complicated technology concepts to non-technical audiences 

• Ability to work independently and respond quickly to email and chat-based correspondence

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

We will not provide visa sponsorship for this position. 

A cover letter is highly encouraged for consideration. 

All formal offers will be made by FAS Human Resources.

Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models are in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.  

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

403123 Info Tech Support Associate II

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Division of Continuing Education

Department

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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