Instructional Support Specialist/Help Desk (IOTIS)

Full-time Job Announcement

Position: Instructional Support Specialist/Help Desk

Location: Athens Campus

Department: Athens Technical College’s Institute for Online Training and Instructional Systems (IOTIS)

Reports to: IOTIS Project Director

Salary/Benefits: Salary is commensurate with education and experience. State of Georgia benefits package.

Deadline to Apply: January 17, 2024 at 4:00 p.m.

Responsibilities:

• Perform a variety of administrative and technical support functions that support web-based instruction for Georgia Department of Human Services workers and partners, such as creating user accounts.
• Answer help desk questions by phone, LiveChat and email.
• Refer calls to other personnel.
• Assist in quality control for online training courses.
• Assist with data entry and reporting for any systems used by IOTIS.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree.
• Strong computer/technical skills and proficiency in Microsoft Office.
• Customer service/communications experience, strong interpersonal skills, and a clear, friendly telephone voice.
• A quick learner, highly organized, and have a demonstrated ability to meet established deadlines.

Note: Experience may substitute for the degree on a year-for-year basis.

Preferred Qualifications:

• Learning management system experience.
• Help Desk experience.
• Georgia DFCS experience.
• Knowledge of instructional design tools with web-based learning.

**IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal. **

To apply, click "Apply to This Job" and submit your cover letter, resume/vita, three (3) professional references, and unofficial transcripts.  Incomplete applications will not be considered.

NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College, Attn: Human Resources, 800 U.S. Highway 29 N, Athens, GA 30601 or send electronically to [email protected] .

**Employment is contingent based upon successful completion of appropriate background checks.

As set forth in its student catalog, Athens Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). 

The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Jessica Felts, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, 706/355- 5081 [email protected] ; Sherri Heath, Director of Human Resources ; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, [email protected] , 706/583-2818; and Lenzy Reid, Vice President of Student Affairs, Title IX (Students) Office H-774, 706/355-5029, [email protected] , 800 U.S. Highway 29 North, Athens, GA 30601.