Innovation Commons Customer Support Specialist

Details

Posted: 12-May-24

Location: Johnson City, Tennessee

Salary: Open

Categories:

Academic/Faculty
Library/Information Sciences

Internal Number: 28525

Posting Number: SS01587P

Job Summary:

The Charles C. Sherrod Library is accepting applications for an Innovation Commons Customer Support Specialist. 
This position reports to the Director of Innovative Technologies and Discovery Services, the Innovation Commons Customer Support Specialist provides operational support for the Innovation Commons programs and services. Innovation Commons is an innovative technology hub on the 2nd floor of Sherrod Library, where students and faculty collaborate using cutting-edge technology and expert guidance to explore digital media, extended reality, maker space tools, and audio recording. This position is responsible for developing, implementing, supervising, and evaluating the daily operations of the Innovation Commons spaces and service offerings. Responsibilities include training, scheduling, supervising, and evaluating student employees.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave
• 17 paid holidays
• Educational Assistance 
• Health and life insurance
• Retirement
• Access to University facilities and services and much more! 

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
 
 ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
 
 Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations. 

Job Category: Support Staff

Required Qualifications:

• Bachelor's degree in a relevant field and 
• One (1) year of experience in a relevant setting, 

or 

• An equivalent combination of education and experience. 

(Part-time, student, and internship experience will be considered towards years of experience.)

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About East Tennessee State University
Founded in 1911 (as East Tennessee State Normal School), East Tennessee State University serves over 15,000 undergraduate, graduate, and professional students. ETSU has eleven colleges and schools, including health sciences, liberal arts, education and business & technology. ETSU is centered on a warm and friendly residential campus nestled in the secure and beautiful Blue Ridge Mountains of northeast Tennessee. As part of the ETSU community, you will enjoy all the region has to offer, including snow-skiing, various festivals, numerous golf courses and lakes, popular national and state parks, whitewater rafting, the Appalachian Trail, and much more.
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