Infrastructure Field Engineer

William and Mary, United States

Updated: 3 months ago
Location: Williamsburg, VIRGINIA
Job Type: FullTime

Position Information
Position Information


Position Number 01349W
Position Title Infrastructure Field Engineer
Employment Category Full Time Operational
Location William & Mary
Department 3H7000 IT
Unit Mission Statement
Information Technology is responsible for providing, promoting, and servicing a modern technology infrastructure for the William & Mary. We strive to provide quality products and outstanding customer service to the university community. IT is a service based organization providing faculty, staff and students with the necessary tools and resources to maximize the teaching and learning experience. IT provides creative, stimulating, and innovative solutions in keeping with the William and Mary standard of excellence.
Position Summary
Reporting to the Director of IT Infrastructure, this position coordinates and supports the day-to-day operation of the university’s network.
Core responsibilities include (but not limited to):
  • Provide field-engineering support, including equipment installation, fault isolation, and cable plant management.
  • Investigate and resolve customer issues, particularly around VoIP and wireless connectivity.
  • Coordination of work by outside contractors, including project design and verification.
  • Assist in deploying technology infrastructure in new and renovated buildings.
  • Work alongside a team of network professionals in accomplishing these tasks.
Conditions of Employment
  • This position is subject to additional hours beyond the normal work schedule to include working weekends or holiday work. May also require occasional overnight travel.
  • This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.
  • This position has been designated as essential and may require reporting to work when the university is officially closed.
  • This position is restricted to funding and an two year duration; the position may be extended if funding becomes available.
  • Information Security: This position requires administrative access to the university’s information systems and/or sensitive data. The incumbent is expected to be aware of and adhere to the Information Security policies of the university as well as all applicable federal, state, and local laws.
Essential Designation Yes
FLSA Non-Exempt
Position Restricted? Yes, the appointment is limited due to funding availability
Position Term 12 month - Restricted
Required Qualifications
EDUCATION
  • Bachelor’s degree in a related field or equivalent combination of experience and training.


COMPETENCIES
  • Working knowledge of networking technologies and protocols, specifically Ethernet, TCP/IP, and wireless 802.11 technologies; and an understanding of how they work together in an enterprise network.
  • Strong understanding of low-voltage cabling standards.
  • Demonstrated proficiency in equipment installation and basic configuration, cable management, and project oversight.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated ability to stay current with industry technical and organizational trends, products, services, and best practices.
  • Work with colleagues to respond to Miss Utility requests in a timely manner
  • Strong interpersonal, oral and written communication skills, with a strong service orientation, and ability to deliver outstanding customer service, effectively interface with technical and non-technical staff at all organizational levels, vendor support and sales resources, as well as work collaboratively with in a team environment
  • Independent, self-starter with the ability to exercise sound judgment while managing multiple work assignments concurrently.
Preferred Qualifications
EDUCATION
  • Bachelor’s degree in information architecture, telecommunications, or other related field is desirable.


CERTIFICATIONS
  • Relevant telecom/network certifications, such as those from BICSI or CWNP.
  • Juniper/Cisco network certifications, such as JNCIA or CCNA.
Is the position remote work eligible? Not eligible
Remote Work Disclaimer
Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Advertised Pay Range $60,000
Advertised Pay Range Statement
All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.
University Salary Range U09
Benefits Summary Statement
William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none
Job Open Date 01/26/2024
Review Begin Date
Job Close Date
Open Until Filled Yes
Special Application Instructions
Background Check Statement
William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
EEO Statement
William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

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