Infrastructure Administrator I

Details

Posted: 12-Jan-24

Location: United States - Nationwide

Salary: Open

Internal Number: R-069233

This position, reporting to the Director of Infrastructure, is responsible for the university enterprise voice systems and communications infrastructure. The position works as part of the Infrastructure team on the design, implementation, and day-to-day operations of the campus voice, data, and video infrastructure, including construction-related projects.

In-office position in Stephenville Texas with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate which may include after-hours/late hours as needed; must be able to work remotely at the request of the University.

 

Essential Duties and Responsibilities:

50% Campus Communication Infrastructure Support

• Supports operations of voice, data, and video communication infrastructure.

• Monitors the enterprise voice systems quickly identifying problems that occur and resolving them in a timely and efficient manner.

• Assists in the designs, controls, and processes for supporting the delivery of large-scale information technology services.

• Monitors and analyzes operational metrics and implements continuous improvement methodologies to include corrective actions.

• Performs technical duties in support of large projects and operations. Serves as a technical resource for other staff members.

• Recommends and implements system enhancements that will improve security, performance, and reliability.

• Maintains, establishes, and develops new collaborative working relationships with stakeholders, customers, and vendors.

 

20% IT Construction Project Management

• Oversees construction-related projects with IT components.

• Uses established project management protocols to assist in the planning, budgeting, execution, and successful completion of departmental and university projects.

• Facilitates the analysis of project needs, risks, and recommends solutions.

• Interacts and coordinates activities with customers, departments, and contractors.

 

20% Support and Problem Resolution

• Works with other departments and end users on telecommunications moves, adds, and changes.

• Installs, repairs, and maintains university cabling infrastructure.

• Installs, maintains, and troubleshoots third-party telecommunications applications and appliances.

• Assists with the installations or upgrades of campus voice endpoints, and works with other members of IT and/or the campus to provide telephone services.

• Serves as lead on service tickets allocating service requests to the appropriate team members.

 

10% Other

• May require availability to work some nights, weekends, and holidays.

• Performs other duties as assigned

 

Qualifications:

Required Education and Experience:

• Bachelorâ™s degree in applicable field or equivalent combination of education and experience.

• Two years of related experience.

 

Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of intermediate troubleshooting, client relations, ingenuity, formulating and contributing ideas, general knowledge of structured cabeling, and VoIP systems.

• Ability to multitask and work cooperatively with others.

 

Preferred Education and Experience:

• Building Industry Consulting Service International (BICSI) certifications

• Experience with Cisco Voice administration.

• Experience with Cisco Unified Communications Manager, Unified Contact Center Express, Unity Connection, Unified Presence Server, Jabber, and Finesse.

• Experience with cable testing equipment.

• Knowledge of communications infrastructure and Telecommunication Industry Association (TIA) Electronic Industries Alliance (EIA) & Building Industry Consulting Service International (BICSI) standards.

Salary 

Commensurate with experience  

 

The target base annual salary is $44,212 may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees: 

 

Educational Benefits  

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  About Tarleton State University
  Tarleton’s VisionTarleton State University will be the premier comprehensive regional university in the nation, dedicated to education, service and research. It is committed to being a university of opportunity for all students and believes it has a responsibility to drive regional innovation and job creation for all graduates.About Tarleton State UniversityTarleton’s innovative and transformative approach provides more than knowledge. Through real-world experiences and effective teaching, research, scholarship and service, students gain the know-how for promising careers, no matter their field of study.Tarleton has evolved into the near-perfect model of size, academic scope and affordability. Founded in 1899 and part of The Texas A&M University System since 1917, it combines the resources of a major public institution — more than 100 undergraduate and graduate degree programs, cutting-edge academic facilities, faculty experts — with its own brand of personal attention, history and community to be a first-choice destination for students across North Texas and beyond.Students can choose to study in one of seven colleges — Agricultural and Environmental, Business Administration, Educ...ation, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.The primary campus is in Stephenville, which consistently ranks as one of the best small towns in America. Additional locations are in Fort Worth, Waco, Midlothian and Bryan, complemented by a fully online Global Campus.Students come to Tarleton from around the world, representing some 30 countries and nearly every state in the U.S., and leave as moral, ethical thinkers with civility and integrity who contribute meaningfully to a global society.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Students may select areas of study from six colleges: Agricultural and Environmental Sciences, Business Administration, Education, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.More than 60 bachelor's programs and 30 graduate degrees, featuring doctoral studies in educational leadership, have led more than 13,000 students from 45 states and more than 20 foreign countries to make Tarleton State their collective choice for a college education.Tarleton's research centers are daily searching for solutions to global problems. For instance, the Texas Institute for Applied Environmental Research conducts analyses to address environmental issues facing the state and nation, while the Southwest Regional Dairy Center, using an almost $1 million grant, is working on ways to turn animal waste into a viable energy source.Tarleton's blueprints for a brighter-than-ever future include a new applied sciences building with engineering laboratory space on campus in Stephenville, a new academic building on the university's planned 80-acre Fort Worth campus near Chisolm Trail Parkway, and $24 million in upgrades and improvements to the institution's venerable Memorial Stadium.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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