Information Technology Support I (Chandler, AZ)

This is anin-personposition. The chosen candidate must live within 1 hour of Chandler, AZ

POSITION SUMMARY:

The Information Technology Support I for the University of Arizona Global Campus (UAGC) is a full-time employment position reporting to the Director of Technical Resources and Support. The Information Technology Support I position is a technology-focused customer service position that provides support and expertise to the UAGC community at large. The Information Technology Support I is required to be dynamic in the systems they support and the way they deliver service to our customers to ensure the highest level of technical support is maintained for the UAGC community.

ESSENTIAL JOB FUNCTIONS:

• Maintain in-depth knowledge of technology, systems, and tools that the UAGC community utilizes, including Microsoft Azure, Endpoint Manager, Microsoft SCCM as well as a suite of other SaaS applications

• Provide world-class support on the technology, systems, and tools that the UAGC community utilizes

• Participate in the configuration and deployment of computer hardware

• Assist in the creation and upkeep of documentation on the technology, systems, and tools that the UAGC community utilizes

• Collaborate with other members of the UAGC IT team and the UAGC community at large

• Stay up to date on security best practices and policies, and keep UAGC community informed and aware of those best practices and policies

• Function on a team of remote and in-person support staff and contribute to the overall success of team

MINIMUM QUALIFICATIONS:

• 1 year experience supporting mid to high level information technology environments or equivalent experience in a similar role

• Experience supporting customers in a remote work environment

• Experience working within and supporting Windows and Macintosh environments

• Excellent written and verbal communication skills

• Working knowledge of the Microsoft Office suite of productivity software

PREFERRED QUALIFICATIONS:

• 1-3 years’ experience supporting mid to high level information technology environments

• Bachelor's degree or equivalent advanced learning attained through experience required

• Experience working with service desk systems such as ServiceNow, Jira, or similar

• Experience working with mobile device management tools, preferably Microsoft Endpoint Manager

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the employee is regularly required to use a telephone and computer. The employee may frequently interact with fellow employees and/or clients. The requirements of this job may be completed with or without reasonable accommodation.

WORK ENVIRONMENT:

While performing the duties of the job, the employee is required to work in an office environment, where the noise level is usually moderate to loud.

For more information regarding this position, please contact us at [email protected].

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .