Information Technology Professional

Colorado State University, United States

Updated: almost 2 years ago
Location: Fort Collins, COLORADO
Deadline: 27 Jun 2022

Posting Details
Posting Detail Information


Working Title Information Technology Professional
Position Location Fort Collins, CO
Research Professional Position No
Posting Number 202200912AP
Position Type Admin Professional/ Research Professional
Classification Title Prof/Indiv Contrib II
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range $55,000 – $59,000
Employee Benefits
Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time faculty and administrative professional employees in the following University benefit areas: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ & https://hr.colostate.edu/prospective-employees/our-perks/ .
Desired Start Date 07/11/2022
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 06/27/2022
Description of Work Unit
Position will function as a part of the Warner College Technology Services team, linked to the Warner College Dean’s Office. Warner College of Natural Resources (WCNR) Technology Services provides computer and information technology support to WCNR faculty, staff, and students in support of the teaching, research, and service mission of the college. The support services offered include endpoint computing (desktop/laptop) technical assistance, research computing, administrative server-based services and infrastructure management, network storage, communication/collaboration technology support, and instructional technology services.
Position Summary
This full time Administrative Professional position’s primary responsibility is providing endpoint computer support for Warner College of Natural Resources faculty, staff, and students.
This position requires someone who is reliable, responsible, ethical, and able to complete tasks with a team and independently with minimal supervision.
The Information Technology Professional must be comfortable working with different user bases such as students, faculty, staff, and administration.
This position’s work location is on Colorado State University’s Fort Collins Main Campus.
Beginning Monday, August 16, 2021, Colorado State University has mandated vaccinations against COVID-19. Faculty and staff are required to submit their vaccine status or declare an exemption. More information about the vaccination mandate can be found on the CSU COVID-19 Information & Resources site here , https://covid.colostate.edu/pandemic-preparedness-team-broad-guidance-for-all-summer-and-fall-2021-activities/ .
Required Job Qualifications
  • Bachelor’s Degree in Computer Science, or related field.
  • Experience providing computer support in an enterprise environment
  • Experience providing printer support in a networked environment
  • Knowledge and experience with configuring and maintaining Microsoft Windows and Apple macOS computers in a networked environment
  • Ability to communicate effectively verbally and in writing with constituents representing wide variability in technological understanding
  • The position requires bending and lifting equipment weighing up to 25 pounds when working on installs.
  • Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.
Preferred Job Qualifications
  • Experience with device imaging with Microsoft Endpoint Configuration Manager or similar
  • Experience providing desktop computer support in an academic environment
  • Experience providing desktop computer support to remote employees
  • Experience using a help desk ticketing system for support requests
  • Experience with cloud-based communication and collaboration services such as Microsoft 365
  • Working knowledge of configuring and using Microsoft 365 services with iOS and Android-based devices
  • Programming experience with scripting languages
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties


Job Duty Category Endpoint Computing Technical Support Services
Duty/Responsibility
Provide endpoint computing support to faculty and staff in designated departments. Endpoint computing support includes:
· Providing computer technical support to faculty and staff located on the CSU campus and remotely
· Monitor the College help desk ticketing system for technical support requests
· Microsoft Windows and macOS operating system installation and updates
· Software application installation
· Commercial cloud-based computer backup service configuration
· Perform desktop and laptop Active Directory network integration
· Maintenance of technology in College conference rooms and classrooms
· Providing printing technology management and support to ensure a printing capability.
· Providing support for iOS and Android-based devices for faculty and staff to ensure they have access College and University information technology services.
· Providing desktop and laptop purchasing recommendation/consultation service
Endpoint computing support services are provided to ensure faculty and staff endpoint computing technical support needs are met in support the teaching, research, and service mission of the college.
Percentage Of Time 85
Job Duty Category Other duties as required
Duty/Responsibility
· Performs all other duties that may affect or improve the operations and/or directions of College technology services.
· Assists the Endpoint Computing Support Manager as needed.
Percentage Of Time 15

Application Details


Special Instructions to Applicants
Applicants must meet the minimum qualifications in the announcement to be considered for hire. Apply no later than June 27, 2022, for full consideration at jobs.colostate.edu. Mailed or emailed applications will not be accepted.
Upload each of the items below individually as a Word Document (.doc), PDF (.pdf), or Rich Text Format (.rtf). Please note that incomplete applications cannot be considered. Please remove social security numbers and birthdates from application materials. A complete application consists of:
  • Statement of Qualifications (one-page letter addressing each qualification described in the announcement) uploaded in the ‘Cover Letter’ slot.
  • Resume
  • Transcripts (for each degree earned that is listed under qualifications) uploaded in the ‘Official Transcripts’ or ‘Unofficial Transcripts’ slot.
  • Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded) uploaded in the ‘Other’ slot.
  • References – please include within your application contact information for 2 professional references including at least one supervisor.


    • References will not be contacted without prior notification of candidates.
    Conditions of Employment Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License
    Search Contact John Hanna [email protected]
    EEO Statement
    Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
    The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, [email protected] .
    The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, [email protected] .
    The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, [email protected] .
    Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
    Background Check Policy Statement
    Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

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