Information Technology Helpdesk Specialist

Virginia Community College, United States

Updated: 2 months ago
Location: Lynchburg, VIRGINIA
Deadline: 06 Jul 2026

Posting Details
Posting Summary


Working Title Information Technology Helpdesk Specialist
Role Title Info Technology Specialist I
Role Code 39111-SW
FLSA Nonexempt
Pay Band 04
Position Number 29200016
Agency Central Virginia Community College
Division Central Virginia Community College (Div)
Work Location Lynchburg - 680
Hiring Range $48,000 - $52,800
Emergency/Essential Personnel No
EEO Category 3-Technicians
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- No
Does this position have a bilingual or multilingual skill requirement or preference? No
Work Schedule
Typically, Monday through Friday 8 am – 5 pm, hours may vary based on demand.
Sensitive Position Yes
Job Description


Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.
Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.
Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Experience with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows.
Additional Considerations
AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.
Operation of a State Vehicle No
Supervises Employees No
Required Travel
Minimal travel

Posting Detail Information


Posting Number CLS_4512P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 06/11/2026
Job Close Date 07/06/2026
Open Until Filled
Agency Website Click Here for Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/97026