Information Technology Consultant

Updated: about 2 months ago
Location: Northridge, CALIFORNIA
Job Type: FullTime

CSUN's Commitment to You

CSUN is strongly committed to achieving excellence through teaching, scholarship, active learning and diversity.  Our values include a respect for all people, building alliances with the community and the encouragement of innovation, experimentation and creativity.  CSUN actively encourages qualified candidates to apply who demonstrate a commitment to serving a diverse student population as well as a commitment to maintaining a respectful and inclusive work environment.

About the University

One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of deaf and hard-of-hearing students of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

Major Duties

Under general supervision of the Manager of Academic Resources and the Lead Information Technology Consultant, the Information Technology Consultant is responsible for consultative technology support and services for a variety of academic areas. The incumbent provides support services, including but not limited to setup, installation, troubleshooting, repair and replacement of equipment, diagnosis and resolution of network and system issues, and wireless access, for desktop machines, peripherals, labs, classroom technologies, and checkout equipment; manages Windows and macOS devices using Active Directory, System Center Configuration Manager (SCCM), and Apple Remote Desktop; leads and trains student assistants, occasional staff and college community members; maintains File Servers, as needed; assists with inventory management; determines useful life and refresh schedules; researches and evaluates equipment and applications to meet College needs regarding purchase of equipment and software; liaises with Central IT and other constituents across campus and attends meetings, as needed; and performs other duties as assigned.

Qualifications

Equivalent to graduation from an accredited four-year college or university in a related field. Certification training and applied experience may be substituted for the required education, on a year-for-year basis. Three years of full-time, progressively responsible field-related experience that includes knowledge of relevant hardware, software, maintenance, and user support.

Knowledge, Skills, & Abilities

Thorough knowledge of a variety of software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Working knowledge of managing users, groups, and computers using Active Directory and System Center Configuration Manager. Must have a working knowledge of Windows OS (7, 8, 8.1, and 10), and macOS. Must be capable of maintaining Windows Server file services and print services. Experience with Hyper-V virtual servers and mobile devices (Android and iOS). Understanding and experience with managing inventory, useful life, and purchasing equipment. Ability and specialized skills to: oversee, train, and engender high standards for customer service and teamwork; prioritize and manage projects and create documentation for procedures, training, policies, and general communication; apply and assess user needs; identify, analyze and address user problems; analyze problems and propose effective solution; understand functional and procedural requirements and develop alternative solutions; relate system solutions to departmental management and staff; communicate effectively both orally and in writing; make presentations; conduct meetings; develop and/or provide user training; and establish and maintain cooperative working relationships with students, faculty, staff, and administration.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package.
The salary range for this classification is: $4372 - $9683 per month.
The anticipated HIRING RANGE: $4372- $5600, dependent upon qualifications and experience.
Hours: Full Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some nights and weekends.


General Information

This position is a sensitive position as designated by the CSU. 
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


How To Apply

Candidates should apply by completing the CSUN on-line application utilizing  http://bit.ly/HR_CSUN  link.  NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
Applications received prior to July 27, 2017 will be considered in the initial screening and will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please visit the link below:
www.csun.edu/careers


Equal Employment Opportunity

California State University, Northridge is an Affirmative Action/Equal Opportunity Employer.  We consider applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services.
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