Information Technology Analyst

• Development and support including staff within the CIS group as well as staff and faculty of the College
• Respond promptly to user inquires and/or user requests for services regarding applications and telecommunication connectivity.
• Provide clear and accurate information.
• Communication by either phone, email or in person to help those that need assistance with correcting People Soft data; running SQR report, queries.
• Provide technical support on current programming tools and processes within the IT group.
• Develop queries and provide users with the information they need
• identify customer needs, communicate with them effectively, and follow up to ensure excellent customer service is provided.
• Uses super user access to SIS in order to troubleshoot and research problems for college users in the production system and to test business practices and new applications in the development and test systems
• Completion of interfaces between college information systems.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Demonstrated high-level analytical skills involving complex projects that utilize data from multiple sources.
• Ability to complete projects on time and to work with a minimum of supervision and guidance.
• Knowledge of People Soft Student Administration, Oracle SQL and related query tools.
• Ability to work on the PC platform and to use applications software, data structures and utilities, operating systems, and communication interfaces within the computing environment.
• Ability to work independently and determine methodology.
• Skilled ability to be logical and detail oriented from requirement analysis to development and testing to ensure error free product solutions are robust and meet user needs.

• Experience with customer service
• Experience troubleshooting complex data problems in college information systems
• Experience working in a college setting

• Experience with the People Soft Student Administration application, familiarity with the Oracle RDMS, proficiency in SQL and SQR.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.