Information Services Specialist

School of Nursing Established in 1931, Duke University School of Nursing is among the top-ranked of the nation’s nursing schools. The school is proud of its overarching commitment to educating the next generation of nurse leaders and advancing the roleof nurses and nursing in the transformation of health care and in the expansion of health equity. The School of Nursing has an inclusive and diverse community that supports the professional goals of its students, faculty, and staff as they pursue excellence. Comprised of 1,600 faculty, staff, instructors, and students, the Duke University School of Nursing, Duke University School of Medicine, and Duke University Health System are a part of Duke Health. The Duke University Health System is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a network of health services. It encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

The Information Technology Analyst II will collaborate with other support team members and, under the direction of the Manager of Computer Operations, provide high-quality advanced technical support to all areas of the school’s information technology environment.

SUPERVISOR

This position reports to the Manager of Computer Operations.

ESSENTIAL DUTIES

Provide advanced technical assistance to the school’s faculty, staff, and students with a high level of customer service. Meet the response time and quality of service standards set by the manager. Coordinate with other departments/vendors and infrastructure team members to resolve problems efficiently and accurately.

Deploy, maintain, and troubleshoot computers and related technology equipment. Configure devices following departmental standards and industry best practices. Set up and maintain local and network printers. Take a proactive approach to device maintenance that ensures minimal downtime.

Maintain software and hardware inventory for the School of Nursing. Maintain accurate and current records on equipment installation, removal, and repair. Identify and contact internal or external service organizations to effect repairs of hardware malfunctions.

Coordinate and conduct training sessions for faculty, staff, and students under the supervision of the manager. Provide focused, high-quality technology instruction through detailed preparation of instructional materials and presentation planning. Assume the HIPAA compliance role of security trainer for the school and utilize various instructional methods to educate faculty, staff, and students about relevant security policies and procedures.

Provide technical writing and documentation services to the department. In conjunction with the manager and the rest of the infrastructure team, create and maintain a clear and concise library of internal technical procedures and policies.

For information systems under direct control: Author, implement, execute, and periodically update System Security, Business Continuity and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance. For information systems that are not under direct control but impact the security of an information system for which are controlled, ensure that an OLA is executed.

Bachelor’s degree or related IT certifications. Please note that any certifications must be up to date when applying.

MINIMUM QUALIFICATIONS

Education

Work requires analytical skills normally acquired through two years post-secondary education in mathematics, computer science or a related field, or equivalent technical training in a computer-related field.

Experience

Work requires two years of experience to become familiar with data management techniques utilizing relational data base management systems and network administration as well as a variety of computing systems.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.