Information and Outreach Technology Lead

29-Jan-2024

Faculty of Arts and Sciences

63352BR

Position Description

Duties and Responsibilities

Website Management and Outreach Technology 35%

• Responsible for back-end functioning and optimization of the website including seasonal features
• Participates in coordination and development, with OFA Communications on improved site designs, infrastructure, integrations with social media, third-party event platforms and resources, including web forms
• Manages web analytics
• Maintains and develops scripts to import/export data between web platforms and databases
• Recommends upgrades and improvements and trains staff who manage and design content 
• Advises on up-to-date best practices and optimal specifications for social media platforms
• Manages special projects including creating space and reservation forms and online databases that detail arts spaces, services, and programs
• Supports live streaming, video creation and additional online content
• Maintains accessibility standards for all online content and advises on digital accessibility
• Maintains archival storage

Data Base and Intranet Management 25%

• Manages access and permissions (web platforms, Sharepoint, FileMaker, social media)
• Coordinates FileMaker database vendor support services
• Advising on best practices and overseeing database structure, changes, new configurations, and the installation of upgrades
• Maintains Harvard’ standards for archiving digital files
• Maintains SharePoint infrastructure
• Provides advocacy and guidance with customed shared registration systems

IT Security 20%

• Supports PCI Compliance protocols and electronic merchant accounts for programs, enforcing PCI security standards and executes annual Compliance Certification.
• Develops strategies with Ceramics Program for Touch Net on-line sales
• Collaborates with staff and partners including service providers and vendors to manage information access
• Maintains and ensures compliance with HUIT Information Security Standards with the Harvard Enterprise Information Security Policy for the OFA and follow HU IT technical standards, policies, and Code of Conduct for data security and confidentiality
• Analyzes security risks and implement solutions.

IT Infrastructure and Operations 20%

• Serves as primary liaison with HUIT including:
  • Coordinates computer replacement program
  • Onboards new hires for computers, software, and other devices
  • Coordinates data jack/VOIP/Wireless Access Point in office, classroom, and theatre venues
• Maintains and support IT infrastructure, ensuring adherence to standards and service-level objectives
• Works with the Director for Administration on IT infrastructure and procedures including:
  • Formulates and deploy long-term plans for acquiring and enabling efficient information processing and communication technologies to support all IT and programming needs
  • Oversees IT budget securing and negotiating license renewals

• Provides guidance and assistance with non-Harvard issued devices used by some programs
• Works closely with third party applications and Platforms including: OpenScholar, WordPress, Mailchimp, FileMaker, Sharepoint, the Localist, Zoom, AudienceView, Google Analytics, Adobe CC, YouTube (livestreaming), Curator.io and MS Office
• Other duties as assigned by Director of Administration

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• Knowledge of information technology applications, processes, software and equipment
• Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
• Must be a skilled generalist is comfortable working in a team-oriented work environment that includes students and arts specialists of varying fields.
• Proven project management skills with the ability to lead and communicate effectively
• Programming in JavaScript, Python and Wordpress,
• Experience developing for mobile devices.
• Knowledge of web analytics
• Customer service experience in IT environment. Must be able to communicate effectively with non-technical users.
• Knowledge of Harvard preferred.
• Willingness to participate in university-wide committees/groups to further the OFA’s mission.
• Ability to work independently, as well as collaboratively, with capacity to anticipate and solve a range of hardware/software problems.
• Self-starter with strong organizational skills, attention to detail, and excellent communication skills.
• Commitment to serving a diverse constituency and to the furthering the OFA’s mission to support arts practice.
• 5 years of related experience providing customer service in a technological environment and systems support in Mac and PC environments
• Demonstrated experience with website management, database management and programming
• Experience in managing and maintaining third-party application/platform integrations and multimedia applications to carry out social media and other outreach
• Extensive experience in IT service management
• Advanced knowledge of ServiceNow administration and experience developing ServiceNow application
• Experience or strong interest in the arts

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Physical Requirements

• Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others

Working Conditions

• Work is performed in an office setting
• Occasionally required to work outside of normal business hours, and may be called during off hours

Additional Information

The Manager of Information and Outreach Technology reports to the Director of Administration and provides a wide range of technical oversight for the Office for the Arts (OFA). The position works closely with the communications team and makes technical and operational recommendations to OFA Senior Management. The position evaluates priorities across department units and takes initiative on IT improvements and strategies; tracks IT industry changes and anticipates web and technology trends.  The main responsibilities are web site oversight, data security analysis and compliance, support of best practices and third-party services integrations, database, technology management and purchasing, and project management for IT initiatives. Confers with and acts as a liaison to Harvard University IT (HUIT). Represents OFA on committees. The position assists Senior OFA Management in diversity, equity, inclusion and belonging initiatives, contributes to an organizational culture that demonstrates these values among staff, students, and the community, and integrates them into all work we do.

The Office for the Arts at Harvard supports student engagement in the arts and integrates the arts into University life. Through its programs and services, the OFA teaches and mentors, fosters student artmaking across all disciplines and abilities, connects students to accomplished artists, and creates inclusive communities that celebrate the rich diversity of Harvard College. By supporting the development of students as artists and cultural stewards, the OFA works to enrich society and shape communities in which the arts are a vital part of life.

Benefits

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0657P IT User Support Prfss lII

Department

Office for the Arts

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Employment, Identity, License/Cert.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.