HW/SW Standards and Compliance Specialist

Updated: 2 months ago
Location: Greensboro, INDIANA
Deadline: ;

Posting Details
Position Information


Position Number 002979
Functional Title HW/SW Standards and Compliance Specialist
Position Type Staff
Position Eclass EP - EHRA 12 mo leave earning
University Information
UNC Greensboro , located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement . Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students , and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams , 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs , UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value , with noted strengths in health and wellness , visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook , Twitter , and Instagram .
Primary Purpose of the Organizational Unit
Learning Technology and Customer Success is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following Services:
• Acquisition, implementation, management, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use Technologies
• Maintenance and support of technology equipped learning spaces, open-access computer labs and “Telelearning” facilities
• Reliable internal and external ITS communication services, including web/mobile application development and support
• Computer hardware and peripheral device acquisition support, installation, and repair
• Training, consultation, and direct client assistance for use of technology at UNCG
• Participation in campus-wide initiatives to assess and meet university information technology needs
Position Summary
The position of UNCG ITS Hardware and Software Standards and Compliance Specialist will oversee the relationship between ITS and UNCG distributed technology support (DTS/DTC) staff to create and foster a collaborative working environment. This will include managing communications to distributed staff, facilitating meetings, and ensuring adherence to established technology management standards and policies. This position will own communication, monitoring, and provide oversight for enforcing these standards within the University community. This position will work closely with the Director of Service and Support, the Chief Information Security Officer (CISO), and the Director of Technology Procurement and Asset Management to develop and document standards and policies.
Minimum Qualifications
  • A bachelor’s degree from a recognized college or university and two years of related experience, or an equivalent amount of education and experience. Additional qualifying experience may be substituted for two years of the required education.
  • Demonstrated experience with ITIL concepts and best practices
  • Demonstrated experience with ITSM platform
  • Demonstrated success with establishing and utilizing KPIs and service metrics to benchmark and improve team performance and compliance
  • Excellent organizational, written and communication skills
  • Excellent collaboration and negotiation skills
  • Demonstrated ability to work independently with minimal oversight
  • Demonstrated leadership/supervision of a diverse technical team
  • Demonstrated ability understand and/or develop and deploy innovative solutions
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
  • Minimum of 10 years of experience in Information Technology positions with responsibility for implementing and/or managing a wide range of IT services, technologies, and/or systems.
  • Experience with ServiceNow or a comparable ITSM platform
  • ITIL v3 and/or v4 Certification
Special Instructions to Applicants
Recruitment Range Salary commensurate with experience
Org #-Department Info Technology Services - 23101
Job Open Date 12/06/2023
For Best Consideration Date 12/15/2023
Job Close Date
Open Until Filled Yes
FTE 1.000
Type of Appointment Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year 12
FLSA Exempt


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