HR Support Team Specialist

Details

Posted: 16-May-24

Location: La Jolla, California

Salary: Open

Categories:

Human Resources
Staff/Administrative

Internal Number: 129833

UCSD Layoff from Career Appointment: Apply by 5/17/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 5/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which is a combination of working on Campus and remote.

DESCRIPTION

The HR Support Team Specialist is responsible for first-line HR support for all UC San Diego employees. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, and other human resources (HR) professionals regarding the full suite of Campus HR services, including but not limited to HR policy, payroll, benefits, leave administration, HR systems and other matters that occur during the employment life cycle. The mission of the Human Resources Support team is to deliver exceptional customer service in a timely and accurate manner. The team works in an environment that uses a case management system, email, walk-up and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion. Given the nature of the role, the incumbent can expect frequent interruptions while responding to written case inquiries and being available for calls.

This role demands strong analytical skills to evaluate and address complex issues, along with the ability to anticipate potential follow-up questions when providing solutions. Clear, service-oriented communication skills are crucial for interacting with customers via email, telephone, and in-person channels. The HR Support Team Specialists closely coordinate with the Front Desk Team of Campus HR and offer escalation support as needed. Additionally, the incumbent must adeptly escalate inquiries to other subject matter expert (SME) areas within HR, leveraging knowledge of the department's organizational structure. The successful candidate will play a pivotal role in shaping and maintaining processes, documenting these processes, and consolidating knowledge for this evolving team.

• This position is hybrid with an anticipated onsite requirement of two days per week.

QUALIFICATIONS

• Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills. Has working knowledge of other areas of HR. Ability to quickly evaluate complex issues and identify resolution(s) that may require creativity or an "out of the box" approach.

• Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures.

• Knowledge of a human resources management system (HRMS), and / or other related business software programs and systems.

• Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.

• Demonstrated ability to handle difficult or volatile situations / individuals effectively. Ability to deescalate the situation/individual and move toward a resolution.

• Ability to work in a fast-paced, collaborative, team-oriented environment with frequent interruptions.

• Demonstrated ability to provide exceptional customer service.

• Demonstrated competency with and commitment to equity, diversity, inclusion and belonging.

• Must be bi-lingual. Fluency in English and Spanish required.

SPECIAL CONDITIONS

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Must be bi-lingual. Fluency in English and Spanish required.

• Must have access to reliable transportation.

• Position requires being available for incoming phone calls while performing other job duties.

• This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

Pay Transparency Act

Annual Full Pay Range: $61,800 - $108,000 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.60 - $51.72

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About University of California San Diego
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.
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