HR Operations Analyst

29-Feb-2024

Human Resources - Employee Services

86945BR

University Job Title

Business Analyst 1

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (24)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Human Resources

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

221 Whitney Avenue
New Haven, CT 06511

Position Focus:

Join the HR Operations team at Yale University as we look to transform and optimize our Service Delivery model. As part of this effort, we are seeking an Operations Analyst to support the leadership team in executing the vision, strategy and overarching goals of HR Operations. Reporting to the Director of Employee Services, this hands-on role is accountable to conduct research, analysis and resolution, processing changes and corrections, training and enhancing the processes and delivery with the best and most efficient operations experience. You play a vital role in the development and expansion of the HR Service Delivery helping us to optimize our systems, tools, processes, and practices. Use your experience and operational skills to develop solutions that result in improved and efficient transactions and resolutions.

Essential Duties

1. Works closely with subject matter experts and client groups for projects or programs of a medium to large size to consult, conduct analysis, and identify business objectives and solutions. 2. Identifies core customer business issues and provides solution recommendations to address them. Develops necessary tools and workshops to successfully identify issues and evaluate recommendations.  3. Gathers, receives and interprets data, analyses, and reports. Develops reporting modules, ad-hoc reports, and related reporting tools. Conducts research, data gathering, data analysis, modeling, projecting and scenario analyses, with the aid of planning technology and databases.  Develops and harnesses the data that is available to identify existing business issues and key drivers and develops solutions and initiatives. 4. Evaluates data gathered from multiple sources in order to support the issues, conclusions and recommendations. 5. Analyzes data with standard methods, interprets the results, and provides written summary and reporting of analysis. 6. Develops and validates queries for the successful extraction of appropriate data. 7. Develops and maintain documentations and libraries on key processes. 8. Ensures accuracy to maintain the high quality and integrity of information, data and databases.   9. Contributes to the development of unit and/or University plans and strategies. Researches, gathers data and provides recommendations. 10. Collaborates with key stakeholders and subject matter experts to establish the vision, analyze costs and benefits and support implementation. Ensures strategic and tactical plans are carried out. 11. Communicates effectively the perspective of business opportunities, needs, and risks.   12. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree. Four years of related experience or equivalent combination of education and experience.

Required Skill/Ability 1:

Knowledge of HR platforms- HCM and CRM systems (Workday, Salesforce) with proven usage to streamline processes and create efficiencies through these tools. Intermediate to advanced skills with MS Office Suite solutioning high level transactions and HR inquiries.

Required Skill/Ability 2:

Exceptional customer service focus and ability to work with a diverse range of stakeholders and leaders. Highly motivated team player with strong oral and written skills, anticipating the needs of clients, colleagues and solutioning through collaboration and engagement.

Required Skill/Ability 3:

Demonstrated excellence in critical and analytical thinking, ability to translate business plans, policies, and contractual obligations, making sound, independent decisions. Ability to handle confidential materials with complete discretion

Required Skill/Ability 4:

Ability to work in a high paced operations environment, with multiple deadlines, priorities, and projects. Project management skills related to business process optimization and implementing new work or enhancements with other stakeholders

Preferred Education, Experience and Skills:

Experience working in HR Operations with one or more functional areas within HR (Employee Relations, Talent Acquisition, HRIS.) Experience with applications of Workday, Salesforce.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus