HR Customer Service/Records Representative

86460BR

Campus: Tempe

HR Customer Svc/Records Rep

Job Description

Serves as the primary contact to all walk in current, former and future employees, and retirees regarding payroll, benefits, and other HR transaction and policy related questions. Handles customer service inquires and problems for walk in customers and assists with telephone and/or email inquiries. Performs a variety of administrative activities to ensure the maintenance of accurate human resource documents and files in accordance with all applicable standards, regulations and requirements. Requires general knowledge of company benefits, policies, payroll and other HR related issues

Job Family

Human Resources

Department Name

HR Emp Service Center

Full-Time/Part-Time

Full-Time

VP Code

EVP BUSINESS & FINANCE

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$20.00 per hour

Close Date

19-December-2022

Essential Duties

• Provides enhanced client service and assists with self-service activities upon receiving inquiries from employees, current, former and future, and retirees.
• Provides resolution of general HR issues for walk-in clients and/or referral to appropriate specialists for complex issues.
• Reviews New Hire Package paperwork and authorizes I-9 forms for domestic new hires.
• Completes and files written requests for Verification of Employment. Accepts, reviews for completion, and date stamps all Human Resource paperwork received on a walk in basis.
• Establishes official human resource file for all staff, faculty and student workers upon hire to ensure contents are complete and comply with appropriate regulations and requirements.
• Periodically, audits contents of official files to ensure adherence to established policies. Reviews for completion, separates, sorts, date stamps and files confidential documents maintained in personnel records appropriately, including New Hire Packages, to ensure compliance with applicable regulations.
• Responds to requests to review human resource files; coordinates inter-campus requests with central OHR; logs requests and forwards/receives official files and notifies requestors to schedule appointments for file reviews. Transfers all files/records of terminated staff, faculty and student workers from active to inactive status; purges files in accordance with established University Retention Schedule and applicable regulations.
• Performs routine clerical activities to provide for the efficient daily operations of the department; maintains files current and accurate for easy retrieval/access; provides assistance to applicants as needed to facilitate completion of application process.
• Periodically audits contents of official files to ensure contents are complete, accurate and adhere to established standards, regulations and policies.
• Develops comprehensive understanding of HR Service Center operations.
• Performs special projects and any other duties as assigned.

Minimum Qualifications

Completion of a course of study leading to a High School Diploma (or equivalent) and two (2) years of office management/reception experience preferably in the field of human resources; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Knowledge of quality customer service and office management methods, techniques and practices.
• Knowledge of basic employment laws, regulations and requirements.
• Knowledge of the practices, methods and techniques of record retention and file management.
• Knowledge of applicable regulations and requirements governing retention of human resource documents.
• Evidence of effective verbal and written communication skills.
• Experience in using Word, Excel, and Outlook.
• Ability to learn customer service software applications.
• Skill in telephone manner with clear, concise and professional communication skills.
• Ability to maintain confidential information.
• Ability to prioritize workload and provide timely follow-up and resolution.
• Ability to accurately collect information in order to understand and assess the clients’ needs and situation.
• Ability to multi-task and attention to detail.
• Ability to work in an environment subject to regular interruptions, quickly changing priorities and potentially confrontational situations.
• Ability to accurately perform a variety of routine arithmetic calculations, maintain database files, electronic and hardcopy files.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

The Employee Service Center within the Office of Human Resources is committed to providing outstanding customer service with flawless execution. Our workforce displays passion, innovation, skill and intellectual curiosity and takes pride in supporting student success.

Arizona State University offers a comprehensive benefits package at very competitive rates to enhance the total compensation of its faculty and staff. This package includes low-cost health and life benefits, reduced tuition for you and your dependents, a retirement program with a variety of retiree benefits —and more.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

All applicants must be eligible to work in the United States; ASU and The Office of Human Resources will not provide
sponsorship for employment.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.