Hotel Accommodations Specialist/Help Desk

Full-time Job Announcement

Position: Hotel Accommodations Specialist/Help Desk

Location: Athens Campus

Department: Athens Technical College’s Institute for Online Training and Instructional Systems (IOTIS)

Reports to: IOTIS Project Director

Salary/Benefits: Salary is commensurate with education and experience. State of Georgia benefits package.

Deadline to Apply: January 24, 2024 at 4:00 p.m.

Responsibilities:

• Use the IOTIS learning management system to identify hotel accommodation needs for Georgia Division of Family and Children Services (DFCS) trainees who are traveling for classroom training.
• Secure hotel reservations.
• Communicate information pertaining to reservations to trainees and supervisors.
• Make changes to existing reservations as needed.
• Provide technical support and relay field concerns/complaints pertaining to hotel stays.
• Assist in establishing and maintaining relationships with partnership hotels for reoccurring overnight accommodations across the state.
• Reconcile invoices and provide reports as requested by DFCS.
• Perform a variety of administrative and technical support functions that support web-based instruction such as creating user accounts and answering help desk questions by phone, LiveChat and email.
• Perform other duties as assigned.

Minimum Qualifications:

• Associate’s degree.
• Proficiency with Excel.
• Strong computer/technical, customer service, organizational, interpersonal, and communication skills.
• Detail oriented.
• Demonstrated ability to meet established deadlines while managing multiple priorities.

Note: Experience may substitute for the degree on a year-for-year basis.

Preferred Qualifications:

• Bachelor’s degree.
• Work experience in the hospitality/customer service field.
• DFCS work experience.
• Exceptional documentation skills and the ability to create, manipulate, and proofread complex spreadsheets.

**IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal. **

To apply, click "Apply to This Job" and submit your cover letter, resume/vita, three (3) professional references, and unofficial transcripts.  Incomplete applications will not be considered.

NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College, Attn: Human Resources, 800 U.S. Highway 29 N, Athens, GA 30601 or send electronically to [email protected] .

**Employment is contingent based upon successful completion of appropriate background checks.

As set forth in its student catalog, Athens Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). 

The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Jessica Felts, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, 706/355- 5081 [email protected] ; Sherri Heath, Director of Human Resources ; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, [email protected] , 706/583-2818; and Lenzy Reid, Vice President of Student Affairs, Title IX (Students) Office H-774, 706/355-5029, [email protected] , 800 U.S. Highway 29 North, Athens, GA 30601.