Host

Details

Posted: 18-Mar-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 246392

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Dining Hosts welcome guests at dining hall entrances, swipe ID cards, verify guests' active meal plan status, accept payment for individual meal purchases and assist guests with basic questions about dining hall services. Michigan Dining Hosts bus tables and perform other tasks related to maintaining a clean environment.

This is a seasonal position: Leave May - August.

Customer Service (60%)

Interact with guests in a welcoming, friendly and courteous manner. Provide guests with information about dining services. Accept payment for individual meals. Carefully check ID card photos to be sure the guest presenting the card matches the photo on the card. Swipe ID cards to confirm that guests have an active meal plan and are eligible to enter the dining hall. Prevent ineligible individuals from entering the dining hall. Accept credit cards for payment. Report suspicious behavior to management. Operate card-reading equipment.

Table Bussing (40%)

Remove dirty dishes and trash from dining room tables, return them to the dish room and perform other tasks related to maintaining a clean environment.   

Other duties as assigned.

• High school diploma
• Able to read, write and perform basic math
• Some customer service experience

Some food service experience

Michigan Dining is comprised of eleven on-campus cafes and eight markets, seven residential dining halls, a line of Blue to Go foods and the Michigan Catering unit. Our 300 professional and 2000 student employees are committed to creative, healthy and nutritious foods, international cuisines and sustainability throughout all dining operations.

Position Criteria:

• Drive to provide excellent service.
• Ability to handle upset guests and to challenge guests who are ineligible to enter the dining hall, while remaining calm and courteous.
• Ability to learn and accurately apply meal plan rules and operate card reading equipment.
• Attentive to standards of cleanliness and sanitation.
• Culturally sensitive and aware.
• Demonstrated strong work ethic and integrity.
  

Working conditions

Older facilities are not air conditioned and may be hot in the summer and early fall.

Physical requirements

Ability to move throughout the dining hall as needed, push carts loaded with dishes and move and transport objects weighing 25 - 30 pounds. Required to visually inspect photo ID cards and to verify guest identity.

Selected candidates whose start date is 4/1/2024 or after, will not be eligible for the university FY24-25 salary/merit plan unless otherwise notified.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this position.

#studentlife

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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