Hospitality General Manager, Res Operations

Details

Posted: 08-May-24

Location: New Haven, Connecticut

Type: Full-time

Salary: Open

Internal Number: 88370BR

1. Direct the preparation, production, and service of meals utilizing a standardized recipe file and established departmental policies and procedures.2. Develop and monitor the operating budget and provide weekly updates; process weekly payrolls and maintain necessary documentation. 3. Supervise and coordinate the activities of dining hall staff, consisting of cooks, pantry workers, general service assistants, desk attendants, student workers, and in some locations, an Assistant Manager and/or Manager-in-Training. 4. Provide ongoing coaching, training, guidance, and direction to staff members; maintain positive employee relations and resolve issues in a timely and proactive manner; responsible for performance management of staff; participate in and respond to grievances. 5. Forecast meal counts and determine production quantities for menu items; prepare orders for food, cleaning supplies, paper products, small utensils, and other products as required. 6. Supervise receiving and storage activities; responsible for sanitation and security of all storage facilities; maintain inventory records as instructed. 7. Direct the processing and preparation of food for catered events; coordinate arrangements with catering personnel to service events and supervise the service of the event; determine costs, compile, Dining Manager and submit billing information. 8. Maintain excellent customer relations with masters, faculty, staff, and students. 9. Provide unit sanitation and adherence to proper food handling procedures. 10. Responsible for customer admittance procedures and records including cash control. 11. May perform other duties as assigned.
Required Skill/ability 1:  Well-developed leadership skills. Demonstrated oral and written communication skills. Ability to effectively supervise and train bargaining unit employees.
Required Skill/ability 2:  Strong and demonstrated ability with food service management systems or similar recipe development/menu management systems, database management, inventory management systems, point of sales technology, Microsoft Office, internet, and e-mail.
Required Skill/ability 3:  Proven project management, organizational, analytical, and consultative skills. Ability to manage multiple projects to deadline amidst competing priorities.
Required Skill/ability 4:  Knowledge of retail storefront and large-scale food production and service processes.
Required Skill/ability 5:  A demonstrated commitment to goals of diversity, equity, inclusion, and belonging and an ability to work with diverse constituencies, including students, staff, faculty, and the broader community.
Work Week:  Flexible or Non-Standard (for anything other than Standard)
Posting Position Title:  Dining Manager 2, Residential Operations
University Job Title:  Hospitality General Manager, Res Operations

Bachelor's Degree in Hotel/Restaurant Administration or a related field and four years of food service management experience; or an equivalent combination of education and experience.

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About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.
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