Helpdesk Technician 1

Holy Names University invites applications for a full-time Helpdesk Technician to support the Information Technology Department. The Helpdesk Technician will provide Help Desk support to faculty, staff and students as part of the IT Help Desk customer support team.

ESSENTIAL FUNCTIONS OF POSITION:

• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e­mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Installs, configures and upgrades operating systems and software, using standard business and administrative configurations. Call tracking, follow-up and documentation.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
• Microsoft Windows and Apple Mac OS X configuration, administration, troubleshooting and support.
• Assists with moves, additions, and changes of computers and phones.
• Image, configure and deploy new or redistributed computers and peripherals.
• Perform regularly scheduled preventive maintenance including patches and updates.
• Basic application configuration support including SPSS, Powerfaids, Blackboard, Blackbaud and Office 365.
• Basic Networking support for wired and wireless connections.
• Telephone and voicemail administration, troubleshooting and support.
• Install & maintain telephone equipment, install & troubleshoot cable and wiring associated with phones, computers and network devices.
• Install, configure and support Polycom audio and video-conferencing equipment.
• Support video projection units in classrooms.
• Perform related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:

• High School Graduate or GED.
• 1-year experience.
• Ability to work successfully in stressful situations, ability to work successfully with others who are experiencing stress, without being reactive.
• Ability to be resourceful, use good judgment.
• Interpersonal, communications, organizational, training, documentation skills.
• Meet schedules and timelines.
• Strong troubleshooting and problem solving skills.
• Attention to detail.
• Willingness and ability to quickly learn new technologies.
• Ability to prioritize competing requirements and to conduct research into a wide range of computing issues as required.
• Ability to work in a team-oriented, collaborative and diverse environment.

To Apply:

*We are unable to offer remote work outside of the state of California.

The review of applications will begin immediately. For consideration, applicants should submit a Holy Names University staff employment application, cover letter and resume to [email protected].

About Holy Names University

Oakland’s Holy Names University was founded in 1868 by the Sisters of the Holy Names of Jesus and Mary. Rooted in Catholic intellectual and spiritual traditions, the university’s mission is to empower and prepare a diverse student body for productive lives of leadership and service in a complex world. HNU offers a liberal arts and professional education through 15 undergraduate majors and 7 master’s degree programs. HNU’s student-centered education, with small class sizes and courses in varied formats and schedules, meets the current needs of adult learners, including first-generation students and working adults. The University’s idyllic, 60-acre campus is nestled in the Oakland hills of California and offers panoramic views of San Francisco Bay. To learn more, visit www.hnu.edu.

Holy Names University is an Equal Opportunity Employer. We welcome applications from the community, alumni and the general public. Members of underrepresented groups are encouraged to apply.