Help Center Technician

Oregon State University, United States

Updated: about 2 months ago
Location: Corvallis, OREGON
Deadline: 13 Mar 2024

Position Details
Position Information


Department Univ Human Rsrcs Central (QFA)
Position Title Consultant-HR Tech
Job Title Help Center Technician
Appointment Type Professional Faculty
Job Location Corvallis
Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option? Yes
Job Summary
University Human Resources is seeking a Help Center Technician. This is a full-time (1.00 FTE), 12-month, professional faculty position.
The HR Help Center is part of the University Human Resources (UHR) Service Center. The Service Center is comprised of five main operational areas/teams: Recruitment Services, HR Support Services, HR Help Center, Employee Benefits, and the Student Employment Center. The HR Help Center consists of a team responsible for several functional areas that include the Ask HR help desk, verbal employment verifications, staff fee benefits, data auditing, and time and leave administration. The team strives to ensure timely processing of verbal employment verifications, accurate auditing and application of staff fee benefit requests, high quality service to customers of the Ask HR help desk, and accurate and appropriate time and leave administration.
The purpose of this position is to support the team in the areas of Ask HR, data auditing, staff fee requests, with an emphasis on time and leave administration, but may be called on to help in any area of the Service Center as needed.
The position requires an individual who is well-versed in working with the public, has patience and good listening skills, can effectively communicate verbally and in writing, can prioritize and complete a wide variety of tasks throughout the day, and strives to create a pleasant experience for all customers.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
40% Ask HR Help Desk
  • Serve as first point of contact for employee questions; provide technical expertise and referrals regarding human resource systems, processes and procedures.
  • Provide timely and accurate information to inquiries made to University Human Resources using resources available, while ensuring employee’s privacy is protected and that information disclosed is appropriate.
  • Answer all incoming calls and tickets promptly and with exceptional service. Screen and route calls to the appropriate parties and process within OSU’s ticketing system.
  • Greet and welcome walk-in customers as soon as they arrive. Direct visitors to the appropriate person and office.
  • Provide/confirm pertinent employment details to lenders, mortgage companies, social service agencies, property management companies and others with a vested interest in the employee.


30% Time and Leave Administration
  • Audit and reconcile monthly timesheets and leave balances under the supervision of the Help Center Coordinator. Make adjusting entries as needed. Maintain professional and technical competency; stay current on new policies, procedures, and regulations. Ensure all deadlines are met.

15% Staff Fee Privilege
  • Provide timely and accurate processing, approval, and tracking of Staff Fee Privilege forms, ensuring all deadlines are met.
  • Respond to phone and email inquiries received about the Staff Fee Privilege. Collaborate with HR Help Center coordinator and central partners on unique situations.

10% Audits
  • Assist in running, distributing, reconciling, and tracking data audits related to employee and job records in multiple financial and human resources information systems. Audit data for accuracy, completeness, and consistency within University policies and standards. Ensure data integrity at all times. Disseminate audits to various groups (HR Support Services and Recruitment Services) and monitor for completeness. May make correcting actions in a variety of university systems as needed or required. May review for patterns in audit findings and recommend future training for Service Center teams to enhance accuracy and understanding data integrity.

5% Other duties as assigned
What You Will Need
  • Two years of human resources clerical support experience directly assisting human resources professionals in the administrative functions of a human resources program
  • OR
  • Three years progressively responsible administrative, clerical or record-keeping support experience.
  • College-level course work may substitute for the general experience requirement based on 45-quarter units per year.
  • Required Knowledge, Skills, and Abilities:
  • Exceptional customer service skills and the ability to communicate effectively in person, over the phone and via email.
  • Experience working in a fast-paced environment.
  • Exhibits self-motivation, the ability to multitask and pay close attention to small details.
  • Displays the ability to work in a collaborative and team-oriented environment.
  • Has a good understanding of basic computer skills and the ability to quickly learn how to use proprietary software.
  • A demonstrable commitment to promoting and enhancing diversity.


This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
  • Work experience performing duties in Human Resources Management in an institution of higher education, or comparable environment.
  • Work experience in a service center.
  • Experience handling difficult or distraught customers.
  • Experience auditing timesheets and leave accruals/balances.
  • Experience providing HR support in a union environment.
  • User-level experience with the following software, or comparable software: Online Position Description and Recruitment System; Sungard Higher Education Banner (HRIS module); Data Warehouse; Microsoft Access; CORE, EmpCenter, and ticketing systems.
Working Conditions / Work Schedule
This position will primarily adhere to a normal business schedule of 8:00 AM to 5:00 PM (M-F) on the OSU campus and may occasionally work away from primary work site. This position is in a typical office environment. There is potential for this position to be a hybrid of on-site and occasional remote work, as agreed upon with supervisor.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Recommended Full-Time Salary Range $33,660 - $57,096
Link to Position Description
https://jobs.oregonstate.edu/position_descriptions/20383

Posting Detail Information


Posting Number P07811UF
Number of Vacancies 1
Anticipated Appointment Begin Date 04/01/2024
Anticipated Appointment End Date
Posting Date 02/21/2024
Full Consideration Date 03/06/2024
Closing Date 03/13/2024
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
To ensure full consideration, applications must be received by 03/06/2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Tammy Hubert at [email protected] or 541-737-7976.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at [email protected] .

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