HEALTHCARE HR SHARED SERVICES SPECIALIST

HOURS: Monday through Friday 8AM to 5PM

DEPARTMENT: Human Resources

SALARY: $23.98 - $34.74

ABOUT MU HEALTH CARE: 

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

BASIC FUNCTION AND RESPONSIBILITY:

The Healthcare Human Resources Shared Services Specialist performs specialized work surrounding the employee experience. The HR Shared Services Specialist is responsible for answering inquiries over the phone, online, and in person. The HR Shared Services Specialist also supports the Human Resources department globally by assisting with shared services through moderately complex transactional processes. 

ESSENTIAL FUNCTIONS:

• Establish and maintain effective, positive relationships with MU Health Care employees and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures while exemplifying our Culture of Yes behaviors in all interactions.  
• Provide support by phone, email, or online primarily to applicants, volunteers, students, contractors/vendors, and other non-employees about HR-related inquiries.  
• Oversee the onboarding process of new hires to ensure an effective onboarding experience by answering questions related to the new hire process, scheduling appointments, collecting and processing new hire documentation (health screens, background checks, employment verification, etc.),  
• Provide consultation on human resources inquiries to include: ID badges, applications, directions, and general information on the location of policies, procedures, and processes.  
• Provide central administrative support for the department by processing department documents and updating related employment information.
• Assist in the ongoing development and improvement of HR workflows toward anticipating the needs of MU Health Care customers.  
• Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate timely entry of the appropriate action. Ensure titles, dates, vetting, compensation, work authorizations, I-9s, E-verify, EDL, OIG, etc. meet all regulatory, procedural, and policy requirements.  
• Manage and ensure the onboarding of workforce members to ensure timely and accurate documentation and processing.  
• Perform varied, advanced administrative work to include compiling, inputting, preparing, revising, storing, and retrieving correspondences, reports, data, or other documents related to purchasing and assisting with special projects as needed.  
• May complete unit/department specific duties as outlined in department documents.

KNOWLEDGE, SKILLS AND ABILITIES:
Exhibit strong independent decision-making skills and attention to detail.

SUPERVISION RECEIVED:

Administrative supervision is received from the Supervisor, HR Shared Services.

SUPERVISION EXERCISED:

None

REQUIRED QUALIFICATIONS:

Two (2) years of office, customer service, human resources, or closely related experience. 

PREFERRED QUALIFICATIONS:

Experience in a call-center environment.  Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs. 

PERFORMANCE EXPECTATIONS:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice. 

SAFETY SENSITIVE STATUS:

This position is considered safety sensitive.     This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions. 

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.