HEALTH UNIT COORD

Duke University Hospital Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area. Inaddition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Occ Summary

This position collaborates with healthcare provi ders by performing avariety of clerical duties to support patient care. Duties includegreeting patients and visitors, answering the telephone, responding topatient's requests, accessing the electronic medical recor d(EMR),scheduling appointments and providing general clerical support as neededby the department. This position will consistently exhibits excel lentcustomer service skills.

Work Performed

Answer pa tient signals and relay request to appropriate individual.Place calls fo r consultations as neededUnderstand and is able to use the manual back u p system as needed.Assemble and maintain patient charts from admission t hrough dischargePrepare and upload paper documents into the electronic m edical record(EMR).Navigate electronic medical record, access patient in formation, generatereports, schedule appointments and manage task list.U se available technology to request and coordinate patient transport.Assi gn nursing staff to communication systems.Assist in reviewing clerical d uties and responsibilities with new staffmembers.Order supplies for the unit; maintain inventory and replenish asnecessary.Copy, file, mail and/ or distribute materials as appropriate.Maintain records as required by t he unit (i.e. time sheets, continuingeducation information, etc.).Schedu le maintenance in automated schedule system as directed by NurseManager or designeeGenerate reports as directed by Nurse Manager or designee (Ex ample:compliance)Participate in review of activities and processes for a rea of work.Assists in implementing changes to effect continual improvem ent inservices provided; and complies with regulatory and legal requirem ents.Exhibit professional communication skill when answering the telepho neand interacting with patients, visitors and other staff members.Round and greet patients each shift and explain their role.Greets patients, vi sitors, physicians and employees in a pleasant mannerand refers to appro priate areas as needed.Answers phones, screens and refers calls as appro priate, deliversmessages and provides information to patients, visitors and personnelupon request.Assist unit management in tracking inventory, stocking issues andmaintaining adequatepatient care supplies.Perform ot her related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Knowledge of HIS procedures and o f manual procedures when the system isdown.Successful completion of TJC andother regulatory/designatedrequirements within the probationary peri od.Knowledge and understanding of telephone etiquette.Knowledge of gener al clerical practices and procedures.Knowledge of spelling and medical t erminology.Ability to apply specific departmental rules and regulations relating toverifying, processing and maintaining records and forms.Abili ty to organize and set priorities.Ability to operate computer terminal a nd other office equipment.Ability to write legibly.Ability to understand andfollow oral and written instructions.Ability to deal tactfully and courteously with the public. Ability toestablish and maintain effective relationships with other personnel.

Level Characteristics</h 3>

N/A

Minimum Qualifications
Education

Graduation from high school or GED; or an equivalent combination of related education and experience

Experience

Six (6) months of work experience related to customer service

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.