Health Unit Admissions Coordinator - Labor & Delivery, Full Time

As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

 

Our L&D unit is staffed by OB residents day and night. They are an integral part of our team and work very closely with the nurses to take exceptional care of our patients. We deliver between 400-450 babies a month here at University of Utah Hospital.

Our patients range from low risk midwifery patients to high risk maternal fetal medicine patients. We have 17 labor rooms in which we labor, deliver, and recover our patients. We also have three operating rooms. Our goal is to staff our unit day and night with 9 nurses, 3 L&D techs, and 1 health unit admission coordinator (HUAC). The nurse to patient ratio is 1:2 or 1:1.

 

Bed Size: 3 Operating Rooms, 17 Labor Rooms

 

This position is used by Labor and Delivery Only.

This position is responsible for a variety of functions during the Labor and Delivery Admission Process. The incumbent completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The position routinely works with clinicians and physicians.

This position is not responsible for providing care to patients.

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures while completing, correcting and updating patient registration according to state and federal regulations; including assuring the accurate admission class.

• Completes basic compliance counseling with patients during registration, including discussion of HIPAA and Important Message from Medicare and Medicare coverage, including part D.

• Admits/Discharges/Transfers function per unit standard.

• Schedules, registers and arrives appointments for various ancillary services.

• Completes reports and work queues as assigned.

• Provides communication to clinicians, hospital staff, patients, families and visitors to provide an exceptional patient experience at University of Utah Healthcare.

• Locates physicians for nursing staff and contacts physicians to communicate appropriate patient care information.

• Maintains and transfers current information to patient records, nurse charts, patient assignment list and other unit activity boards.

• Processes paperwork to collect/comply/retrieve patient records such as prenatal records, test and lab results.

• Monitors/Secures Unit Entry.

• Orders, stocks and maintains clerical and patient supplies.

• Assists in transporting patients.

• Assists in orienting new employees regarding the clerical functions of the unit and updates health unit coordinator’s reference manual as needed.

Knowledge / Skills / Abilities

• Demonstrated ability to use a multi-line phone system and utilize the hospital paging system.

• Demonstrated ability to prioritize and manage a large workload in stressful situations.

• Demonstrated critical thinking, human relations and verbal and written communication skills.

• Ability to quickly navigate through various hospital software applications.

• Demonstrated customer service skills.

• Ability to discuss financial and insurance issues with patients and request payment when appropriate.

Qualifications
Required

• 2 years experience in a health care setting or an Associate’s Degree or equivalency.

Preferred

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• Medical Terminology course.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Carrying, Climbing, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking