Health Services Coordinator (4 Positions)

Job Summary

Reporting to the Executive Director for the Student Health Center and receiving general direction from the Health Services Analyst, the Health Services Coordinator provides unit/department administrative support and student/program educational support. This includes any needed technical or health information expertise for the Student Wellness Center (SWC) to support student education and success. Health information work includes maintaining confidentiality of health records, overseeing any release of records, transcription of records, and coordination patient access, flow, scheduling, and education. The Health Services Coordinator assists the Health Services/Administration Analyst in meeting Administration Unit (staff and student) objectives. The incumbent might support the work of any other SWC Education Assistant (and Administrative Support Assistants). The incumbent works with students and campus colleges via 1:1 and small group interactions, phoning, emailing conducting database analysis, tabling and presentations. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions.

Key Responsibilities

• Provides education and training support for the department in effective use of EMR and campus student records database
• Supports department efforts in the retrieval and reporting of relevant data such as clinic utilization and provider visits
• Conducts data collection and analysis (point of service surveys and other forms of patient feedback)
• Initiates outreach and patient education efforts to all new and established patients
• Initiates problem solving for any patient reception or education issues
• Assists with and supports the proper handling of cash intake and accounting in support of student services

Knowledge, Skills & Abilities

• Knowledge of the techniques for collecting and compiling data and the means of disseminating educational information to the campus community through various mass and audio or visual media
• Ability to prepare and deliver informational talks and lead group discussions with or without audio visual aids
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area
• Excellent customer service and public relation skills

Required Qualifications

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• Experience in material development and presentations
• Administrative experience in medical setting (scheduling, registration, enrollment, eligibility)
• Experience with cash handling
• Experience with computer software (MS Word, Excel, Power Point) and hardware (scanners, projectors, etc.)
• Experience with electronic health records system

Compensation

Classification: Health Education Assistant
Anticipated Hiring Range: $4,434/month - $4,566/month
CSU Salary Range: $3,704/month - $7,147/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 26, 2022 through February 27, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
[email protected]
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/  and questions may be sent to [email protected] .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).