Health Service Medical Receptionist – University Health Services

Carnegie Mellon University’s Health Services team supports a campus culture of health and well-being that provides an open climate of care for all and fosters student success. University Health Services (UHS) is proud to be accredited by the Accreditation Association for Ambulatory Health Care and is also an institutional member of the American College Health Association.

Carnegie Mellon University’s UHS team is searching for a highly detail-oriented individual to provide exceptional reception skills for our student health practice. The successful candidate will have a passion and energy for providing excellent customer service, and a talent for interacting and communicating effectively with all types of patients, visitors, healthcare providers, and support staff. This person works best in high-traffic medical offices and is flexible and creative in addressing and solving problems. You should have a high comfort with computers and electronic medical record use (EMR).

Core responsibilities will include:

• Being the first and last point of contact in our facility by students, staff, faculty, and visitors. As such, this person should be an energetic, engaged individual who loves to work with people, has a talent for working in high-traffic medical offices with diverse patient populations, and can promote calm and ease to patients who are sick.

• Assisting with timely check-in at the front desk, communication with patients about wait time, and maintaining the flow of patients through the facility. This position is also responsible for the timely discharge of patients once they are seen by the medical providers, out of the EMR system.

• Using light technical skills such as changing printer ink cartridges or emailing computer support for more complicated problems affecting technical services in UHS. Work on a computer, Word, Excel, and other programs as needed.

• Receiving and welcoming patients and visitors, front office support includes answering phones and directing calls; sorting and sending mail; receiving and verifying deliveries; operating copier, fax machine, and printers; and scanning documents into computer files or the EMR.

• Reviewing and verifying electronic charge tickets in order to charge students accurate payments and processing credit card payments to complete payment for services at time of discharge.

• Providing clerical support for office procedures including patient referral tracking and processing patient information requests.

• Other duties as assigned

You should demonstrate:

• Strong oral, interpersonal, and written communication skills

• Strong attention to detail

• Organization and planning skills

Flexibility, excellence, and passion are vital qualities within University Health Services. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to optimally interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• High School Diploma or GED required

• 1 year of experience in customer service, administrative support, and/or data entry experience required

• Experience in a medical office preferred

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful Background Check

• Child Protection Clearances

Are you interested in this exciting opportunity? Please apply!

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays . Finally, rest easy knowing you are covered by life and accidental death and disability insurance.

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access , and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page .

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization? Apply today!

Location

Pittsburgh, PA

Job Function

Administrative Support and Coordination

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

• Please visit “Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. 

• Click here to view a listing of employee benefits

• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

• Statement of Assurance