Head of System Services and Operations

University of the Pacific, United States

Updated: about 1 month ago

Location: Stockton, MISSOURI

Job Type: FullTime

Deadline: ;

Posting Details
Position Information

Job Title	Head of System Services and Operations
Union Level
Department	Library (Sac)
Campus	Stockton
Posting Number	201303580P
Full or Part Time	Full Time
Number of Months	12
Work Schedule	Work performed during standard business hours with additional hours as needed to address the needs of the organization.
Position End Date
Open Date	03/07/2024
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.

Position Summary Information

Primary Purpose	The Head of System Services and Operations oversees the Library’s access and operation functions. Serves as the system manager for the Library’s Integrated Library System (ILS), Interlibrary Loan (ILL) System, products licensed through the Springshare platform, EBSCO discovery Systems and other systems that is used to manage library access and processes. Provides effective leadership and supervision to access services, collection maintenance, 1 FTE, 1 Temp Casual, and 50+ student workers. Manages all aspects of access services, including circulation, reserves, and stacks maintenance. Resolves access problems and aids in the maintenance of the online catalog. Assists the Dean and Budget Manager in budgetary planning and the gathering statistics. Oversees access and operations functions for both Stockton and Sacramento campus libraries.
Essential Functions	Oversees access services department, including the circulation desk, interlibrary loans and collection maintenance. Supervises access services and collection maintenance staff members and directly or indirectly supervises student employees. Tracks work study allotments for student workers. Creates and oversees budget for non-work study student workers. Works with staff to oversee library access management systems, including ILS access services modules (currently Innovative Sierra); self-check systems; room reservation systems; interlibrary loans systems, and other automated systems. Develops, reviews and implements access services policies and procedures. Maintains access services manual. In cooperation with University Libraries staff, serves as the Library’s liaison to the ILS vendor for all operations, facilitates upgrades and troubleshoots problems of ILS hardware and software. Maintains library facilities, equipment, and resources on both campuses. Liaises and collaborates with campus partners including but not limited to academic support services providers, student life, technology services, and campus police. Assists Dean in budgetary planning and gathering statistics. Performs other related tasks as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	Bachelor’s Degree. Five (5) years of experience in supervision and unit management. One (1) year of experience in academic library access services.
Preferred Qualifications	MLIS from an ALA accredited school. Substantial knowledge of library databases. Working knowledge of issues and trends in circulation, interlibrary loan, and stacks maintenance. Working knowledge of integrated library systems (ILSs). Substantial knowledge of internet and online research tools and techniques, and instructional technology. Demonstrated knowledge in using Microsoft Word and Excel to organize, analyze and manipulate data sets and information. Strong interpersonal, oral, written communication and organizational skills. Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion. A strong public service attitude. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some lifting of materials (20 lbs or less). Bending, stretching, reaching required. Sitting for long periods of time. Work Environment/Work Week/Travel: Work performed during standard business hours with additional hours as needed to address the needs of the organization. Travel to the Sacramento campus or to educational conferences is required. Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University’s insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range	$70,000.00 - $85,000.00. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.