Head of Access Services and Technology

Job Title: Head of Access Services and Technology
Department: Library
Classification: Exempt
Grade: 13
FTE/Working Schedule: 1.0

Position Overview:
The Head of Access Services and Technology provides leadership, vision and strategic direction for the Carleton College Library Access Services department.  The primary responsibilities of this position are to lead all aspects of the Access Services department, and to lead the application of technology in departmental and library-wide services and operations. 

Carleton College Library is a member of the Bridge Consortium, a collaboration with the St. Olaf College Libraries.  As a member, the Head of Access Services and Technology works with peers at both libraries on Bridge-related projects.

Essential Job Functions/Responsibilities: 

• Coordinates and supervises the 2-5 Access Services department staff and provides general management of the department as well as backup for departmental operations

• Provides visionary leadership of the department, developing efficient procedures and workflows
• Serves as local administrator of the library management system, configuring options and making informed decisions relating to fulfillment workflows

• Collaborates with the Bridge Systems and Technology Librarian on policies and procedures for the Bridge integrated library system

• Assesses current services and identifies improvements by analyzing assessment data and national academic library trends
• Serves on the Library Leadership Council, and the Alma Management Team

• Leads library staff in identifying and adapting technology to library needs
• Promotes use of Gould Library systems by coordinating with library departments that provide research and instructional services, interlibrary loan, access to special collections, and user services
• Works with Library Administration on computer replacement budget
• Manages compilation of student fees and fines
• Develops and maintains policies, procedures, and other types of documentation about library systems as needed
• Serves as liaison to ITS; assists ITS with the support of library staff computers and computer labs
• Works with vendors to monitor and troubleshoot performance issues with library systems
• Serves as the web developer and programming coordinator for the Gould Library website
• Co-administrator for the Carleton Digital Commons and other systems

• Maintains inventory of library hardware and software
• As part of the College and Gould Library Inclusion, Diversity and Equity (IDE) efforts, assist in maintaining the library’s commitment to equitable access and service

• Other duties as assigned

Supervision Received and Exercised: 

• Reports to College Librarian
• Supervises Access Services department staff

Education/Experience/Skills: 

Required: 

• MLS from an ALA-accredited program, or equivalent education and experience relevant to the position
• Demonstrated professional experience providing library management system support and/or Access Services work
• Up to 5 years of demonstrated effective leadership in library management position
• Demonstrated proficiency and capabilities with desktop computers and software, Microsoft Office, and library-relevant information technology applications
• Demonstrated excellent communication skills, with the ability to foster positive working relationships and build partnerships within the department and across the library
• Effective time, organizational and project management skills, with the ability to work independently and as a member of a collaborative team
• Demonstrated strong analytical and critical thinking skills

Preferred: 

• Ex Libris product certifications, such as Ex Libris Alma Administrator or Ex Libris Primo Administrator; OR ability to become Alma certified
• Experience with Google Workspace
• Experience with Wordpress, HTML, and other web design software
• Experience with Alma
• Experience coordinating with organizational ITS and across departments to troubleshoot and resolve access and other systems-related issues
• Experience and/or understanding of Access Services operations

Must have the ability to understand and follow written and oral work instructions, operations, safety procedures, and hazardous labels. 

Note: This position description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization. 

Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Carleton College is an AA/EEO Employer: We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply. 

Staff Salary and Benefits: The selected finalist’s salary will be based on the candidate’s qualifications, internal pay structure, and our overall compensation package. Carleton offers a generous benefits package, including comprehensive medical, dental, and vision insurance, 403(b) retirement plans with a 10% employer contribution with immediate vesting, a health savings account with a college contribution, a generous paid time off package, as well as access to many other campus amenities. 

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota.  Nationally recognized as the nation’s top college for undergraduate teaching, Carleton is known for its academic rigor, intellectual curiosity, and sense of humor. Carleton offers 33 majors and 38 minors  in the arts, humanities, natural sciences, mathematics, and social sciences.