Grievance and Workplace Violence Officer

Updated: about 1 year ago
Location: Chapel Hill, NORTH CAROLINA
Deadline: 26 Apr 2019

Posting Information

Position Information

Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title Human Resources Consultant - Advanced
Working Title Grievance and Workplace Violence Officer
Position Number 20030952
Vacancy ID P009812
Budgeted Hiring Range $68,000-$73,000
Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Salary Grade Equivalent 74/GN12
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule


Department Name and Number OHR-Emp and Mgmt Relations-260104
Date First Posted 03/14/2019
Closing Date 04/26/2019
Position Location Chapel Hill, NC
Position Posting Category Human Resources

Position Summary Information

Department Description

The Office of Human Resources (OHR), Diversity & Inclusion (D&I) and Equal Opportunity & Compliance (EOC) all report to the Vice Chancellor for Workforce Strategy, Equity and Engagement (WSEE).
The Office of Human Resources provides the University with a full range of human resource services in support of the University’s teaching, research, and public service mission. This includes compensation and classification, benefits and work/life programming, recruitment and staffing, employee relations and dispute resolution, communications and talent development, business analysis and HR information systems, and HR records.
The Employee & Management Relations (E&MR) unit in the Office of Human Resources (OHR) is responsible for the regulation of relationships between management and employees, including performance consultations, disciplinary actions, performance management issues, conflict/dispute resolution, grievance, mediation and workplace violence policies and procedures.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

This position will provide pro-active counsel and apply advanced knowledge to employee relations activities; model critical thinking for complex problems and serve as a lead consultant in developing creative solutions for departments, managers and employees in all E&MR related issues; and demonstrate a high level of integrity and in-depth knowledge to ensure compliance with university, state and federal laws. This position is expected to demonstrate a high degree of independent decision-making, judgement and accountability.

This position also serves as the Grievance Officer (GO) for SHRA and EHRA Non-Faculty employees and Workplace Violence Officer for the University, and provides consultation, guidance and advice to employees and all levels of management on a wide-range of employee relations topics affecting SHRA (staff) and EHRA Non-Faculty employees for assigned departments including:
• Disciplinary actions and involuntary separations
• Performance management
• Employee grievances
• Mediation and conflict/resolution
• Employee conduct issues
• Leave related issues (i.e. FMLA and Disability) in partnership
• Absenteeism and work schedule issues
• Administrative. leave programs (adverse weather, pandemic, and administrative absence).
• Consultation on complex workplace issues and work environment concerns
• Investigations into employee misconduct
• Workplace violence process and policy management
• Harassment, discrimination and disability accommodation (in conjunction with University’s EO/ADA Officer)
• Navigating the grievance process

This position analyzes client issues and provides guidance based on interpretation of University policies and applicable State and Federal laws. This position is responsible for ensuring clients are given “real time” advice based on routine, critical, intense, and complex personal and work-related situations. The position is charged with developing, recommending, and facilitating options and strategies in accordance with federal, state and University policies, procedures, statutes and best practices that demonstrate a thorough assessment/analysis of the situation.

This Advanced Level Consultant is also expected to have the expertise and experience in developing and delivering well-structured presentations for training both internal and external customers. In
this regard, this position is expected to train new E&MR Consultants on a variety of policies and how to present policy information in a training format for campus departments on a variety of issues.

Although the primary focus of this position is on E&MR issues related to SHRA employees, consultation may be provided on EHRA faculty and non-faculty issues as well. This position will partner with the E&MR Manager and the Director of EHRA Non-Faculty HR in regard to similar issues related to EHRA Non-Faculty employees.

Minimum Education and Experience Requirements

Bachelor’s degree and two years of progressively responsible professional human resources management experience; or equivalent combination of training and experience. All degrees must be from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

Possess extensive knowledge of employee relations laws, policies, grievance procedures, mediation methodology and human resources best practices. Ability to provide guidance based on interpretation of University policies and applicable State and Federal laws is required.

Exhibit sound judgment and discretion in applying and interpreting personnel and department guidelines and organizational policies;

Demonstrate strong written and oral communication skills delivered to a wide variety of constituents; proven mediation and facilitation skills; knowledge of adult learning principles, effective consultation skills.

Excellent interpersonal skills as well as analytical and problem-solving skills. Proven experience as a motivated, self-starter with the ability to work independently and handle multiple priorities and deadlines simultaneously. The position incumbent must be able to develop and maintain collaborative client relationships and deal effectively with employees as well as managers. This position also requires experience in performance management, providing consultation on disciplinary actions and workplace misconduct investigations.

Ability to analyze the cause of disputes and recognize the stumbling blocks that may impede dispute resolution; probe to uncover the underlying needs, interests, feelings, and goals of employees and management.

Manage and administer a Grievance process to include, but is not limited to, the ability to assess relevant policy violations and/or protected class violations; negotiate alternative dispute resolutions, provide thorough guidance (oral/written) to relevant parties on policy interpretation and application, partner cooperatively with internal units on grievance matters.

Manage a workplace investigative process with the ability to serve as primary point of contact for complaint process, analyze and assess relevant policy violations and/or protected class violations, obtain and verify evidence by conducting interviews educate others on the Violence in the Workplace Policy, draft and distribute investigation procedures to appropriate parties, and collaboratively work with investigators on investigatory report outcomes, findings and recommendations.

Identify appropriate resources for clients, including training, coaching, and consultation.

Preferred Qualifications

Bachelor’s or advanced degree in human resources, organizational development, business, public policy, law, communications, psychology, counseling, higher education, or a related field.
Eight (8) years of progressively responsible professional HR experience.
Prior experience working at a higher education institution and/or a public sector employer administering human resource policy.

Required Licenses/Certifications
Special Physical and Mental Requirements
Position/Schedule Requirements Evening work occasionally, Night work occasionally, Overtime occasionally
Position Attributes
Stimulus/ARRA Funded No
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Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

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