Graduate Programs Student Services Support Coordinator (MBA)

Updated: 7 days ago
Job Type: FullTime
Deadline: 10 Jun 2024

101575BR

Campus: Tempe

Grad Prg Student Svc Supp Cdr


Job Description

The W. P. Carey School of Business is hiring for a Graduate Programs Student Services Support Coordinator to coordinate the Full-time MBA program, including event and program management, daily operations, and student retention strategies under the direction and guidance of the Associate Director. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement. 

The Full-time MBA coordinator will serve as one of the first points of contact for two cohorts totaling approximately 120 students. The coordinator is highly student-facing, as Full-time MBA students are on campus daily and are highly interactive with their coordinator. Nearly half of the Full-time MBA student population is international, hailing from 20+ countries, so a sensitivity to and appreciation of various cultural backgrounds is a must.

This position requires someone who can demonstrate a level of high quality and detailed work while maintaining a professional presence. The coordinator must be aware of and responsive to students' needs and concerns in a service-oriented work environment with an elevated level of professional communication and confidentiality. This position is part of the larger Program Operations team working together to provide the best customer service necessary to build and maintain strong relationships with graduate students and internal customers. The primary responsibilities of this position include graduate student support, large and small-scale event coordination, administration and tracking of student progress, faculty support, and execution of communications and daily operations of the academic program(s). 

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Full-time MBA coordinator is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, understanding academic schedules, faculty support, processing expenses and disbursements in accordance with the program budget, event execution, and project management. 

If you enjoy helping others succeed in a higher education environment, value a team-based approach and appreciate variety in the work you do, this may be the role for you.


Job Family

Counseling & Development


Department Name

WPC GPO Dean


Full-Time/Part-Time

Full-Time


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.


Salary Range

$46,000 - $48,000 per year; DOE


Close Date

10-June-2024 - EXTENDED


Essential Duties

The coordinator has the following major responsibilities for the W. P. Carey Full-time MBA program, which may require occasional extended work hours, including evenings and/or weekends as needed, and occasional opportunities for in-state or out-of-state travel. 

  • Supports student leaders in the planning and execution of programmatic and club events. 
  • Maintains detailed records and tracks student progress.
  • Provides oversight, direction, and coordination of the Full-time MBA students serving as graduate assistants (GAs).
  • Facilitates trainings on university processes such as iPOS (interactive plan of study) and CPT (Curricular Practical Training) and coordinates student support and tracking in these areas.
  • Coordinates and maintains data for tracking and reporting purposes. 
  • Facilitates the student registration process. 
  • Ensures graduation paperwork is processed for students. 
  • Coordinates activities related to academic progress such as academic probation, out-of synch/off-track students, withdrawals, and other student enrollment adjustments.
  • Counsels and confers with students providing academic advising, problem solving, and resolution. Interprets and enforces program and university policies and procedures. Serves as an information resource for student services and affairs within the college and ASU. 
  • Coordinates textbook and ordering materials in collaboration with other coordinators, academic units, accounting, and vendors. 
  • Works collaboratively with other departments and university offices to ensure business needs are met. 
  • Provides assistance and information to faculty, staff, and outside organizations regarding function/program. 
  • Coordinates new student orientation programming. 
  • Oversees the coordination of and implements student events for assigned program. 
  • Conducts in-class announcements and office hours. 
  • Adheres to program budgets by managing program expenditures and requests, preparing disbursement requests, proposals, and approvals, where appropriate. 
  • Creates, documents, and maintains student service processes and procedures. 
  • Supports faculty in classroom environment. 
  • Represents the WPC Program Operations team and serves on various department and university committees. 

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

  • Evidence of a Master’s Degree in education, business, or a related field 
  • Experience within a higher education environment in the following areas: student advising; business and curriculum processes; student engagement activities
  • Experience supporting a diverse student population 
  • Experience in written and verbal communication skills 
  • Experience in delivering presentations in a group setting 
  • Experience in event planning
  • Experience in work that requires attention to detail and exposure to confidential records Experience with Microsoft Office applications (i.e., Outlook, Word, Excel, Access, PowerPoint) and Google Drive
  • Demonstrated knowledge of student information systems (Peoplesoft); online e-Education platform (Canvas) 
  • Experience with basic project management 
  • Experience composing, editing, and proofreading written materials 

Working Environment

Activities are performed in an environmentally controlled office setting subject to:

  • Extended periods of sitting, keyboarding, and manipulating a computer mouse 
  • Required to stand for varying lengths of time and walk moderate distances to perform work 
  • Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds 
  • Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts 
  • Ability to clearly communicate to perform essential functions. 
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals 
Days and Schedule:

Days and times vary depending on program schedule and needs while allowing for a flexible schedule. A hybrid schedule is available per the Flex Work Arrangement policy.


Department Statement

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 20,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking.

The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey.  Learn more at wpcarey.asu.edu. 

All we do at ASU is guided and inspired by the University Charter, which reads: 

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business values our cultural and intellectual diversity and continually strives to foster a welcoming and inclusive environment.


ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.



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