Graduate Programs Student Services Support Coordinator

Updated: 2 months ago
Job Type: FullTime
Deadline: 30 May 2024


Campus: Tempe

Grad Prg Student Svc Supp Cdr

Job Description

The W. P. Carey School of Business is looking to hire a Graduate Programs Student Services Support Coordinator to coordinate graduate business programs including event and program management, daily operations and student retention strategies under the direction and guidance of the Associate Director.

You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement. This role specifically supports several of the China programs portfolio including the DBA programs delivered in China, however is based in Tempe, Arizona.

It requires someone who can be aware of, and responsive to, students' needs and concerns in a service-oriented work environment with professional communication and confidentiality. This position is part of the larger Program Operations team working together to provide the best customer service necessary to build and maintain strong relations with graduate students and internal customers. The primary responsibilities of this position include graduate student support, faculty support, support of travel planning, thesis formatting and execution of communications and daily operations of the academic program(s). 

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid or remote schedule, the Coordinator is responsible for executing program strategies, advising doctoral business students, tracking academic progress, understanding of academic schedules, faculty support, processing expenses and disbursements in accordance with the program budget, event execution and project management. 

If you enjoy helping others succeed in a higher education environment, value a team-based approach and appreciate variety in the work you do, this may be the role for you.  

Job Family

Counseling & Development

Department Name




Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$45,000 - $50,000 per year; DOE

Essential Duties

  • Collaborates with Admission office of Graduate College for DBA candidates’ admission, including but not limited to: regular and non-degree online application processing, application material collecting and reviewing, application material translating, admission status tracking and summarizing, admitted student profile viewbook editing and serving as an information resource of admission for applicants and partner school. 
  • Facilitates students’ registration process, including but not limited to: enrolling/managing students to courses according to course schedule, tracking students’ attendance status, posting grades, tracking students’ academic progress, preparing and distributing grade reports and retake notice.
  • Supports formatting of dissertation and tracks students’ dissertation milestones in collaboration with Program Manager and Graduate College; facilitates students to complete IRB application and training.
  • Tracks students’ graduation process, monitors dissertation & defense status and ensures graduation paperwork is processed for students, including but not limited to: graduation application, defense grade posting, serving as an information resource of graduation procedure & policy for students, distributing public announcement to students about important deadlines.
  • Counsels and confers with students providing academic advising, problem solving and resolution. Interprets and enforces program and university policies and procedures. 
  • Works with Program Manager to provides faculty support, including but not limited to: course material preparing, course material translating & proofreading, homework collecting, grade posting, travel planning, logistics coordinating, payment processing.
  • Assist Program Manager and partner school to plan and coordinate with events in or out of US, such as opening ceremony, orientation, graduation ceremony, site visits, benchmarking tours, proposal & final defense. 
  • Adheres to program budgets by managing program daily expenditures and requests, preparing and processing disbursement requests, securing approvals where appropriate.
  • Regularly reviews and updates web content in collaboration with Marketing & Communications Department of WPC, faculty directors and Program Manager. 
  • May support other Graduate Programs as needed including signature events, supporting Orientations and Graduations, travel opportunities and all aspects of student advising and program delivery. 
  • Attends and represents the program, school, and university at professional development workshops, on committees, focus groups, and staff meetings, etc. Represents program/WPC/ ASU

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of being bilingual English/Mandarin with Chinese proficiency in Chinese communication skills including writing, speaking, reading and interpersonal.
  • Ability to travel internationally and domestically to support program activities and events, for example may be up to five times/year for two weeks/visit, depending on needs of program.
  • Able to work flex hours to support varying time zones.
  • Demonstrated knowledge of Chinese communities and culture
  • Evidence of a Master’s degree in Business degree or related.
  • Experience working in higher education environment in the following areas: student advising and services; business and curriculum processes; student engagement activities.
  • Demonstrated knowledge of student information systems (PeopleSoft, Canvas); Concur travel system.
  • Demonstrated knowledge of budgeting and accounting principles, preparation and forecasting.
  • Experience in event planning and coordinating. 

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
  • Required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
  • Clearly communicate to perform essential functions
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 20,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking.

The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey.  Learn more at 

All we do at ASU is guided and inspired by the University Charter, which reads: 

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business values our cultural and intellectual diversity and continually strives to foster a welcoming and inclusive environment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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