Graduate Program Student Services Support Coordinator

Updated: 25 days ago
Job Type: FullTime
Deadline: 01 Feb 2021


Campus: Tempe

Grad Prg Student Svc Supp Cdr

Job Description

The Sanford School is seeking an individual who, under general supervision, coordinates activities and functions of the School’s campus-based and online graduate programs and provides support to program directors. Assists with the implementation of the goals and objectives of the programs in accordance with established priorities, time limitations and quality customer service by using comprehensive knowledge of the curriculum and activities of the graduate programs to support students and faculty.

Job Family

Counseling & Development

Department Name

The Sanford School



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$44,000 - $48,000 per year; DOE

Close Date


Essential Duties

Graduate Advising for Masters and PhD Students

  • Advise prospective and current students regarding academic policies, procedures, and programs.
  • Review and approve graduate Plan of Study submissions.
  • Coordinate and manage graduate milestone reviews/defenses.
  • Monitor student progress and alert appropriate supervisors to issues that require attention.
  • Work with leadership and Graduate College to manage graduate student issues (e.g., attend monthly meetings and assist students/provide resources as needed).
  • Maintain timely communication with graduate students and faculty.
Admission and Prospective Graduates
  • Facilitate admission process for applicants including materials to be reviewed by the faculty.
  • Work with HR specialist to update and distribute graduate admission letters.
  • Manage communication with prospective graduate students.
  • Manage graduate orientation events and other events supporting the graduate programs.
  • Manage and facilitate graduate recruitment materials and events.
Scholarships and Graduate Assignments
  • Manage graduate scholarship applications.
  • Process and monitor travel enrichment grants.
  • Manage graduate TA/RAships applications and assignments.
  • Update and distribute graduate offer letters.
  • Prepare spreadsheets, enter tuition remission awards in PeopleSoft and monitor expenditures.
  • Facilitate hiring and evaluations of graduate teaching and research assistant.
Other Duties
  • Monitor and respond effectively in Sales Force for graduate and recruiting inquiries.
  • Work with web content administrator to update graduate program content on website.
  • Facilitate and participate in graduate programs events (e.g., information sessions, new student orientations, recruitment events).
  • Track current graduate and alumni student successes.
  • Identify, develop, and maintain working relationships with University and College units, including Graduate College, as appropriate to work assignment.
  • Manage graduate processes and guidelines in alignment with university standards.
  • Coordinate graduate catalog revisions, handbooks and curriculum guides.
  • Work with program directors to create graduate course schedule and input in Peoplesoft.
  • Ensure student evaluations for graduate courses are implemented.
  • Assist with paperwork for capstone requirement.
  • Perform other duties as assigned to ensure the continuity of department operations and to meet department needs, which can shift over time due to a variety of variables.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s degree in related field preferred
  • Demonstrated knowledge of ASU graduate admissions practices and principles, advising, coaching, or student development, both online and on-ground.
  • Experience in higher education and working with graduate students.
  • Experience collaborating at high levels with other academic and student affairs units.
  • Experience in assisting with student recruitment, preparing student applications and admission materials.
  • Experience with student information systems (i.e. PeopleSoft) and Salesforce.
  • Experience in managing shifting priorities and deadlines.
  • Experience in ability to analyze and comprehend complex issues.
  • Experience in dealing with confidential and sensitive information.
  • Evidence of effective written and verbal communication skills.
  • Experience with computer programs including the internet and Microsoft Office applications (i.e., Word, Excel, Access, PowerPoint and Outlook).

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
  • Required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
  • Clearly communicate to perform essential functions
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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